{"id":19779,"date":"2024-07-06T05:11:01","date_gmt":"2024-07-06T05:11:01","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=19779"},"modified":"2024-07-06T05:11:01","modified_gmt":"2024-07-06T05:11:01","slug":"senior-systems-support-specialist","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/senior-systems-support-specialist\/","title":{"rendered":"Senior Systems Support Specialist"},"content":{"rendered":"<section class=\"job-description\" data-ph-id=\"ph-page-element-page23-5VMY2o\">\n<div class=\"jd-info au-target\" data-ph-at-id=\"jobdescription-text\" data-ph-id=\"ph-page-element-page23-mQvuxZ\">\n<section class=\"job-description\" data-ph-id=\"ph-page-element-page23-5VMY2o\">\n<div class=\"jd-info au-target\" data-ph-at-id=\"jobdescription-text\" data-ph-id=\"ph-page-element-page23-mQvuxZ\">\n<section class=\"job-description\" data-ph-id=\"ph-page-element-page23-5VMY2o\">\n<div class=\"jd-info au-target\" data-ph-at-id=\"jobdescription-text\" data-ph-id=\"ph-page-element-page23-mQvuxZ\">\n<p class=\"heading-tag\"><strong>About This Role<\/strong><\/p>\n<p><b>Discover. A brighter future.<\/b><\/p>\n<p>With us, you\u2019ll do meaningful work from Day 1. Our\u00a0collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day &amp; We Succeed Together.\u00a0And we mean it \u2014 we want you to grow and make a difference at one of the world&#8217;s leading digital banking and payments companies.\u00a0We value what makes you unique so that you have an opportunity to shine.<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\">Senior Systems Support Specialist<\/a><\/h5>\n<p>Come build your future, while being the reason millions of people find a brighter financial future with Discover.<\/p>\n<h6><span class=\"emphasis\"><b>Job Description:<\/b><\/span><\/h6>\n<p>Manages development and daily support for\u00a0project management system\u00a0used at Discover. Oversees multiple projects, which require several cross-functional resources.<\/p>\n<p>Position includes defining project requirements, development, testing, implementation and support for projects or systems of responsibility. Maintain a focus on\u00a0end-user readiness\u00a0and proactively understand and bring awareness to data trends. Manage project\u00a0design\u00a0and usability reviews.<\/p>\n<p>Responsible for improving customer experiences through tracking, manages and optimizes all customer communication touch-points. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\">Senior Systems Support Specialist<\/a><\/h5>\n<p><span class=\"emphasis\"><b>Responsibilities<\/b>\u00a0<\/span><\/p>\n<ul>\n<li>Manages project development process from requirements to implementation with and without Business Technology Project Management assistance.<\/li>\n<li>Develops and maintains an effective understanding of systems needs and processes by managing strategies that drive channel health, improved agent processes and optimization. Manages project prioritization.<\/li>\n<li>Supports any problems through ticket support, and administers systems as necessary.<\/li>\n<li>Acts as a resource for colleagues with less experience, may direct the work of other staff members.<\/li>\n<li>Meets with stakeholders to identify and outline requirements that help identify strategies to improve the operation.<\/li>\n<li>Advocates on behalf of the field&#8217;s stakeholders and customers ensuring the implementation of projects have a positive net gain impact overall.<\/li>\n<li>Establishes and manages business partner, Product Manager, Product Owner, and cross functional unit relationships.<\/li>\n<li>Responsible for system access allocation and execution of system controls.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\">Senior Systems Support Specialist<\/a><\/h5>\n<p><span class=\"emphasis\"><b>Minimum Qualifications<\/b>\u00a0<\/span><\/p>\n<p><b>At a minimum, here\u2019s what we need from you:<\/b><\/p>\n<ul>\n<li>H.S. Diploma or GED<\/li>\n<li>2+ years of experience in management, project leadership, operational experience, customer service, or related experience<\/li>\n<li>In lieu of a education,\u00a02+ years Management, project leadership, operational experience, customer service, or related experience.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\">Senior Systems Support Specialist<\/a><\/h5>\n<p><span class=\"emphasis\"><b>Preferred Qualifications<\/b>\u00a0<\/span><\/p>\n<p><b>If we had our say, we\u2019d also look for:<\/b><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree in Business, or business-related field.<\/li>\n<li>4+ years of experience in management, project leadership, operational experience, customer service, or related experience<\/li>\n<li>In lieu of a degree, 4+ years of experience in management, project leadership, operational experience, customer service, or related field.<\/li>\n<li>Priority systems administration experience.<\/li>\n<li>Agile, Lean, or related project leadership certification<\/li>\n<li>SCRUM Master certification<\/li>\n<li>PMP<\/li>\n<\/ul>\n<p><span class=\"emphasis\"><b>Compensation:<\/b><\/span><\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\">Senior Systems Support Specialist<\/a><\/h5>\n<p>The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.<\/p>\n<p><span class=\"emphasis\"><b>Benefits:<\/b><\/span><\/p>\n<p>We also offer a range of benefits and programs based on eligibility. These benefits include:<\/p>\n<ul>\n<li>Paid Parental Leave<\/li>\n<li>Paid Time Off<\/li>\n<li>401(k) Plan<\/li>\n<li>Medical, Dental, Vision, &amp; Health Savings Account<\/li>\n<li>STD, Life, LTD and AD&amp;D<\/li>\n<li>Recognition Program<\/li>\n<li>Education Assistance<\/li>\n<li>Commuter Benefits<\/li>\n<li>Family Support Programs<\/li>\n<li>Employee Stock Purchase Plan<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\">Senior Systems Support Specialist<\/a><\/h5>\n<p><strong>What are you waiting for? Apply today!<\/strong><\/p>\n<p>All Discover employees place our customers at the very center of our work.\u00a0To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.<\/p>\n<p>Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/section>\n<\/div>\n<\/section>\n<h3 style=\"text-align: center;\">Senior Systems Support Specialist<\/h3>\n<p>&nbsp;<\/p>\n<h4>\u201cTop 10 Interview Questions\u201d<\/h4>\n<ul>\n<li>Can you tell us about yourself?<\/li>\n<li>What interests you about this position?<\/li>\n<li>What are your strengths?<\/li>\n<li>What are your weaknesses?<\/li>\n<li>Can you give an example of a time when you solved a problem creatively?<\/li>\n<li>How do you handle stress and pressure?<\/li>\n<li>How would you describe your work style?<\/li>\n<li>Can you tell us about a time when you had to work with a difficult<\/li>\n<li>colleague or supervisor?<\/li>\n<li>How do you stay organized and prioritize tasks?<\/li>\n<li>What are your long-term career goals?<\/li>\n<\/ul>\n<h4>Document Required:<\/h4>\n<ul>\n<li>Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read<\/li>\n<li>the Official Notification Before Applying.<\/li>\n<li>Document \u2013 Qualifications certificate with mark sheets.<\/li>\n<li>Passport size Photographs<\/li>\n<li>Signature<\/li>\n<\/ul>\n<h4>How to apply:<\/h4>\n<ul>\n<li>All the eligible candidates can apply for This Job as mentioned below<\/li>\n<li>Read the official notification carefully From the Official Website.<\/li>\n<li>Read the Notification Carefully Before Applying.<\/li>\n<li>Fill out The Application Form (The link Is Given Below)<\/li>\n<li>Attach the Required Document and Passport Size Photo with Signature.<\/li>\n<li>Then Submit. Done<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\">Senior Systems Support Specialist<\/h3>\n<p><a href=\"https:\/\/joblagii.com\/company\/Discover-Financial-Services\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1841 aligncenter\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>About This Role Discover. A brighter future. With us, you\u2019ll do meaningful work from Day 1. Our\u00a0collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day &amp; We Succeed Together.\u00a0And we mean it \u2014 we want you to grow and make a difference at one of the world&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":975,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1420,1,108],"tags":[1422],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Systems Support Specialist<\/title>\n<meta name=\"description\" content=\"Senior Systems Support Specialist , online remote jobs , online work from home jobs , online remote work from home jobs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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