{"id":19305,"date":"2024-07-03T04:47:57","date_gmt":"2024-07-03T04:47:57","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=19305"},"modified":"2024-07-03T04:47:57","modified_gmt":"2024-07-03T04:47:57","slug":"field-support-customer-relations-manager-avendra","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/field-support-customer-relations-manager-avendra\/","title":{"rendered":"Field Support & Customer Relations Manager – Avendra"},"content":{"rendered":"
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Description:\u00a0<\/span><\/h6>\n
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Job Description<\/h6>\n
Field Support & Customer Relations Manager – Avendra<\/a><\/h5>\n<\/div>\n
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The Field Support & Customer Relations (FSCR) Manager maintains positive relationships with all Avendra customers and local vendors for a specified geographic area. \u00a0The FSCR Manager is responsible for increasing customer satisfaction, program participation, solving problems, and implementing new programs with the ultimate goal of becoming a Trusted Advisor for our customers.<\/p>\n

Position Reports to Director of FSCR<\/p>\n

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This position is remote with travel. Candidates must be based out of the San Francisco, CA area.\u00a0<\/b><\/p>\n<\/div>\n<\/div>\n

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Job Responsibilities<\/h6>\n<\/div>\n
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Primary Responsibilities<\/strong><\/p>\n

Field Support & Customer Relations Manager – Avendra<\/a><\/h5>\n

\u2022\u00a0\u00a0 \u00a0Provide strategic supply chain consultative business reviews to executive teams at customer locations in their territory
\no\u00a0\u00a0 \u00a0Comfort level analyzing and strategically presenting reports and program information at the executive level
\n\u2022\u00a0\u00a0 \u00a0Maintain strong relationships with customers, e.g. hotels, golf clubs, restaurants, in a specified geographic area (territory)
\no\u00a0\u00a0 \u00a0Ensure execution of Avendra\u2019s strategic value proposition for the Client (headquarters) and at the customer level (end-user) as per the Client Plan
\no\u00a0\u00a0 \u00a0Encourage change of customer\u2019s behavior to drive positive results; present value of Avendra supply chain resources in a consultative fashion; work with customer on converting from existing suppliers to Avendra Contracted Suppliers
\no\u00a0\u00a0 \u00a0Be an advocate for the customers during contracting initiatives by balancing the overarching contracting philosophy and the customer\u2019s service needs
\n\u2022\u00a0\u00a0 \u00a0Build and maintain local supplier relationships
\no\u00a0\u00a0 \u00a0Collaborate with the Regional SSCM Director to monitor supplier performance and hold vendors accountable on behalf of customers
\no\u00a0\u00a0 \u00a0Identify opportunities to grow Spend through new suppliers and\/or new categories of suppliers
\n\u2022\u00a0\u00a0 \u00a0Manage the process, along with the Avendra HQ Implementation team, for new Customer roll-out meetings, including customer\/supplier conference calls, kick-off meetings, and follow-up process
\no\u00a0\u00a0 \u00a0Monitor success of newly rolled-out Customers for Spend ramp up and overall program satisfaction; work with the customers where alignment opportunities exist
\n\u2022\u00a0\u00a0 \u00a0Analyze customer activity, satisfaction, and utilization of programs; identify non-participation and potential causes. Maximize participation with approved Avendra suppliers
\n\u2022\u00a0\u00a0 \u00a0Document FSCR\/Customer\/Supplier communication in eRM, including comprehensive call reports based on customer visits (e.g. leaders met with, discussion topics, savings identified, other action items)<\/p>\n

Field Support & Customer Relations Manager – Avendra<\/a><\/h5>\n

Secondary Responsibilities\u00a0<\/strong><\/p>\n

\u2022\u00a0\u00a0 \u00a0As appropriate, manage the accounts which are assigned to you as the Account Manager, i.e. single units, and\/or smaller Clients
\n\u2022\u00a0\u00a0 \u00a0Provide internal support to other Avendra teams:
\no\u00a0\u00a0 \u00a0Regional SSCM: ensure alignment and support of any local contracting initiatives, e.g. RFATs, contract renewals, new initiatives
\no\u00a0\u00a0 \u00a0Quality Assurance: ensure alignment and utilize this resource as needed
\no\u00a0\u00a0 \u00a0Sales: participate, as needed, in complex Discoveries where local knowledge is required<\/p>\n

Primary Competencies \u00a0<\/strong><\/p>\n

Field Support & Customer Relations Manager – Avendra<\/a><\/h5>\n

\u2022\u00a0\u00a0 \u00a0Functional\/Technical Skills
\n\u2022\u00a0\u00a0 \u00a0Planning and Organization
\n\u2022\u00a0\u00a0 \u00a0Problem Solving & Analytical Skills
\n\u2022\u00a0\u00a0 \u00a0Relationship Building
\n\u2022\u00a0\u00a0 \u00a0Influencing Others (P3 and above)
\n\u2022\u00a0\u00a0 \u00a0Business Acumen (P3 and above)<\/p>\n

Other Duties. \u00a0Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. \u00a0Duties, responsibilities, and activities may change at any time with or without notice.<\/p>\n

Work Environment. \u00a0This job operates in an office\/home office setting and requires customer meetings. \u00a0This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.<\/p>\n

Field Support & Customer Relations Manager – Avendra<\/a><\/h5>\n<\/div>\n<\/div>\n
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Qualifications<\/h6>\n<\/div>\n
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Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
\n\u2022\u00a0\u00a0 \u00a0Strong interpersonal and customer service skills; good presentation skills
\n\u2022\u00a0\u00a0 \u00a0Ability to bring customer and supplier together to demonstrate Avendra value proposition
\n\u2022\u00a0\u00a0 \u00a0Solid purchasing program, supply chain knowledge and\/or hotel experience to be credible with customers and vendors
\n\u2022\u00a0\u00a0 \u00a0Strong analytical skills
\n\u2022\u00a0\u00a0 \u00a0Excellent problem resolution skills
\n\u2022\u00a0\u00a0 \u00a0The ability to work independently with a flexible schedule; being able to prioritize multiple projects and requirements to include customer visits, follow-up work, formal documentation of the accomplishments and internal support requests
\n\u2022\u00a0\u00a0 \u00a0Demonstrated knowledge of the Lodging\/Hospitality industry<\/p>\n

Overnight Travel Requirements. \u00a0Type: All modes of transportation, percentage 25-50%, length: 1-2 nights<\/p>\n

Years of Relevant Experience. \u00a0 8-10 years of experience<\/p>\n

Education Requirements. \u00a0 BS\/BA in relevant field or equivalent years’ experience<\/p>\n

Field Support & Customer Relations Manager – Avendra<\/a><\/h5>\n

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About Aramark<\/h6>\n<\/div>\n
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Our Mission<\/b><\/p>\n

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.<\/p>\n

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Field Support & Customer Relations Manager – Avendra<\/h3>\n

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\u201cTop 10 Interview Questions\u201d<\/h4>\n