Principle Duties and Responsibilities:<\/b><\/p>\n
\u2666 Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.<\/p>\n
\u2666 Assist Service\/Customer Operators with incoming service calls when needed.<\/p>\n
\u2666 Accurately interview and document customer concerns.<\/p>\n
\u2666 Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).<\/p>\n
\u2666 Create repair orders, and route work to technicians or mechanical associates.<\/p>\n
\u2666 Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.<\/p>\n
\u2666 Consult with customers regarding needed repairs.<\/p>\n
\u2666 Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .<\/p>\n
\u2666 Close and invoice repair orders.<\/p>\n
\u2666 Clearly explain and communicate all recommendations\/repairs\/service\/maintenance performed to ensure customer understanding.<\/p>\n
\u2666 Collects service payments and manages cash including receiving and counting money.<\/p>\n
\u2666 Balance a busy workload and properly dispatch work to the appropriate technician\/mechanical associate. \u2666 Ensure all customer concerns are addressed and resolved in a timely manner.<\/p>\n
Customer Advisor<\/a><\/h5>\nJob Specifications:<\/b><\/p>\n
Work requires ability to:<\/p>\n
\u2666 Demonstrate exceptional interpersonal, communication, and customer service skills.<\/p>\n
\u2666 Demonstrate exceptional telephone etiquette and active listening skills.<\/p>\n
\u2666 Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.<\/p>\n
\u2666 Meet or exceed CarMax guidelines for customer satisfaction.<\/p>\n
\u2666 Read, interpret and transcribe data in order to maintain accurate records.<\/p>\n
\u2666 Intermediate computer skills, including spreadsheet knowledge.<\/p>\n
\u2666 Successfully work with associates in other departments within the store.<\/p>\n
\u2666 Perform multiple duties in a high-energy, fast-paced working environment.<\/p>\n
\u2666 Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers\/associates, both in person and over the phone.<\/p>\n
\u2666 Stay current in CarMax provided training in all areas of the Service process.<\/p>\n
Customer Advisor<\/a><\/h5>\nWorking Conditions:<\/b><\/p>\n
\u2666 Combination of both office and outdoor environment; may include working at times in noisy and\/or inclement weather conditions.<\/p>\n
\u2666 Requires walking or standing for extended periods of time.<\/p>\n
\u2666 Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.<\/p>\n
\u2666 Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.<\/p>\n
\u2666 Adhere to all CarMax policies including, but not limited to:\u00a0 Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies<\/p>\n
Customer Advisor<\/a><\/h5>\nAbout CarMax<\/b><\/p>\n
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking\u00a0around the way cars are bought and sold\u00a0has helped us become the nation\u2019s largest retailer of used cars, with over 200 locations nationwide.<\/p>\n
\n
Our\u00a0amazing team of more than 25,000 associates work together to deliver iconic customer experiences.\u00a0Along the way,\u00a0we help every associate grow their career and achieve their best, at work and in their community.\u00a0 We are recognized for our commitment to training and diversity and are\u00a0one of the FORTUNE 100 Best Companies to Work For\u00ae.<\/p>\n
Customer Advisor<\/a><\/h5>\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.<\/p>\n
<\/p>\n
Customer Advisor<\/h3>\n
<\/p>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n\n- Can you tell us about yourself?<\/li>\n
- What interests you about this position?<\/li>\n
- What are your strengths?<\/li>\n
- What are your weaknesses?<\/li>\n
- Can you give an example of a time when you solved a problem creatively?<\/li>\n
- How do you handle stress and pressure?<\/li>\n
- How would you describe your work style?<\/li>\n
- Can you tell us about a time when you had to work with a difficult<\/li>\n
- colleague or supervisor?<\/li>\n
- How do you stay organized and prioritize tasks?<\/li>\n
- What are your long-term career goals?<\/li>\n<\/ul>\n
Document Required:<\/h4>\n
Working Conditions:<\/b><\/p>\n
\u2666 Combination of both office and outdoor environment; may include working at times in noisy and\/or inclement weather conditions.<\/p>\n
\u2666 Requires walking or standing for extended periods of time.<\/p>\n
\u2666 Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.<\/p>\n
\u2666 Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.<\/p>\n
\u2666 Adhere to all CarMax policies including, but not limited to:\u00a0 Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies<\/p>\n
Customer Advisor<\/a><\/h5>\nAbout CarMax<\/b><\/p>\n
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking\u00a0around the way cars are bought and sold\u00a0has helped us become the nation\u2019s largest retailer of used cars, with over 200 locations nationwide.<\/p>\n
\n
Our\u00a0amazing team of more than 25,000 associates work together to deliver iconic customer experiences.\u00a0Along the way,\u00a0we help every associate grow their career and achieve their best, at work and in their community.\u00a0 We are recognized for our commitment to training and diversity and are\u00a0one of the FORTUNE 100 Best Companies to Work For\u00ae.<\/p>\n
Customer Advisor<\/a><\/h5>\nCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.<\/p>\n
<\/p>\n
Customer Advisor<\/h3>\n
<\/p>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n\n- Can you tell us about yourself?<\/li>\n
- What interests you about this position?<\/li>\n
- What are your strengths?<\/li>\n
- What are your weaknesses?<\/li>\n
- Can you give an example of a time when you solved a problem creatively?<\/li>\n
- How do you handle stress and pressure?<\/li>\n
- How would you describe your work style?<\/li>\n
- Can you tell us about a time when you had to work with a difficult<\/li>\n
- colleague or supervisor?<\/li>\n
- How do you stay organized and prioritize tasks?<\/li>\n
- What are your long-term career goals?<\/li>\n<\/ul>\n
Document Required:<\/h4>\n
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.<\/p>\n
<\/p>\n
Customer Advisor<\/h3>\n
<\/p>\n
![\"\"](\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\")
<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"