{"id":18427,"date":"2024-06-26T05:50:19","date_gmt":"2024-06-26T05:50:19","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=18427"},"modified":"2024-06-26T05:50:19","modified_gmt":"2024-06-26T05:50:19","slug":"senior-representative-customer-solutions","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/senior-representative-customer-solutions\/","title":{"rendered":"Senior Representative, Customer Solutions"},"content":{"rendered":"<div class=\"joblayouttoken rtltextaligneligible displayDTM marginLeftCustom\">\n<div class=\"inner fontcolorb6a533a1\">\n<div class=\"row\">\n<div class=\"col-xs-12 fontalign-left\">\n<h6 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"40\" data-lineheight=\"48px\"><span class=\"emphasis\">Privacy Statement<\/span><\/h6>\n<p>The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application.\u00a0 Your personal information will not be disclosed to any third parties except:<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Synchrony-Financial\">Senior Representative, Customer Solutions<\/a><\/h5>\n<ul>\n<li>SYF\u2019s related companies;<\/li>\n<li>SYF\u2019s third party background checking agency;<\/li>\n<li>the recruitment agency through which you contacted SYF, if applicable; and<\/li>\n<li>as required by law or for the purposes of obtaining professional advice in relation to your application.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment.<\/b><\/p>\n<\/div>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Synchrony-Financial\">Senior Representative, Customer Solutions<\/a><\/h5>\n<div class=\"col-xs-12 fontalign-left\">\n<p>You are able to request access to the personal information that SYF holds about you in relation to your application by contacting\u00a0Human Resources.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Job Description:<\/b><\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Receive and respond to inquiries from both internal and external customers<\/li>\n<li>Research to determine appropriate resolution steps as per SOP\/ policies\/parameters using SYF systems<\/li>\n<li>Maintain customer records in accordance with policies and procedures.<\/li>\n<li>Maintains an effective follow-up process to ensure the completion of commitments to customers<\/li>\n<li>Provide Customer with product and service information<\/li>\n<li>Recognize, document and alert the supervisor of trends in customer calls.<\/li>\n<li>Recommend process improvements.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Synchrony-Financial\">Senior Representative, Customer Solutions<\/a><\/h5>\n<p><strong>Qualifications\/Requirements:<\/strong><\/p>\n<ul>\n<li>Excellent English Verbal and written Communication Skills<\/li>\n<li>Must be able to finish at least 2 years in college<\/li>\n<li>Candidates must be willing to work on Night Shift\/Shifting Schedules.<\/li>\n<li>Should have good, wired internet connection of at least 30MBPS.<\/li>\n<li>Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up after completion of bridge period.<\/li>\n<\/ul>\n<p><strong>Desired Characteristics:<\/strong><\/p>\n<\/div>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Synchrony-Financial\">Senior Representative, Customer Solutions<\/a><\/h5>\n<div class=\"col-xs-12 fontalign-left\">\n<ul>\n<li>Prior experience in back office operations<\/li>\n<li>Should be Customer Centric<\/li>\n<li>Excellent Typing skills<\/li>\n<li>Excellent English Reading Comprehension Skills<\/li>\n<li>Working knowledge of Computers<\/li>\n<li>Professional etiquettes and ability to work with a Team<\/li>\n<li>Should be flexible in shift\/off changes as per business requirement<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"inner fontcolorb6a533a1\">\n<div class=\"row\">\n<div class=\"col-xs-12 fontalign-left\">\n<h3><\/h3>\n<h3 style=\"text-align: center;\">Senior Representative, Customer Solutions<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"joblayouttoken rtltextaligneligible displayDTM marginTopNone marginBottomNone marginRightNone marginLeftNone\">\n<div class=\"inner fontcolorb6a533a1\">\n<div class=\"row\"><\/div>\n<\/div>\n<\/div>\n<h4>\u201cTop 10 Interview Questions\u201d<\/h4>\n<ul>\n<li>Can you tell us about yourself?<\/li>\n<li>What interests you about this position?<\/li>\n<li>What are your strengths?<\/li>\n<li>What are your weaknesses?<\/li>\n<li>Can you give an example of a time when you solved a problem creatively?<\/li>\n<li>How do you handle stress and pressure?<\/li>\n<li>How would you describe your work style?<\/li>\n<li>Can you tell us about a time when you had to work with a difficult<\/li>\n<li>colleague or supervisor?<\/li>\n<li>How do you stay organized and prioritize tasks?<\/li>\n<li>What are your long-term career goals?<\/li>\n<\/ul>\n<h4>Document Required:<\/h4>\n<ul>\n<li>Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read<\/li>\n<li>the Official Notification Before Applying.<\/li>\n<li>Document \u2013 Qualifications certificate with mark sheets.<\/li>\n<li>Passport size Photographs<\/li>\n<li>Signature<\/li>\n<\/ul>\n<h4>How to apply:<\/h4>\n<ul>\n<li>All the eligible candidates can apply for This Job as mentioned below<\/li>\n<li>Read the official notification carefully From the Official Website.<\/li>\n<li>Read the Notification Carefully Before Applying.<\/li>\n<li>Fill out The Application Form (The link Is Given Below)<\/li>\n<li>Attach the Required Document and Passport Size Photo with Signature.<\/li>\n<li>Then Submit. Done<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\">Senior Representative, Customer Solutions<\/h3>\n<p><a href=\"https:\/\/joblagii.com\/company\/Synchrony-Financial\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1841 aligncenter\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Statement The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application.\u00a0 Your personal information will not be disclosed to any third parties except: Senior Representative, Customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":976,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,1245,108],"tags":[1249,1248],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - 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