{"id":17677,"date":"2024-06-19T05:17:21","date_gmt":"2024-06-19T05:17:21","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=17677"},"modified":"2024-06-19T05:17:21","modified_gmt":"2024-06-19T05:17:21","slug":"customer-service-supervisor-bna","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/","title":{"rendered":"Customer Service Supervisor &#8211; BNA"},"content":{"rendered":"<p>We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.<\/p>\n<p><b>Job Description:<\/b><\/p>\n<div>\n<div>\n<p><b>Pay &amp; Benefits<\/b><\/p>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<p>Pay of $33.95 to $35.35 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.<\/p>\n<p aria-hidden=\"true\">\n<p><strong>Benefits you\u2019ll love:<\/strong><\/p>\n<p>\u2022Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)<br \/>\n\u2022Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**<br \/>\n\u2022Potential for annual Profit Sharing contribution toward retirement &#8211; when Southwest profits, you profit***<br \/>\n\u2022Explore more Benefits you\u2019ll love: https:\/\/careers.southwestair.com\/benefits<\/p>\n<\/div>\n<\/div>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<div>\n<div>\n<p>The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to\u00a0what\u2019s\u00a0important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station.<\/p>\n<p>This role connects with many People to ensure\u00a0the\u00a0assignments\u00a0of\u00a0various Ground Operations Teams are completed with Safety as the top priority.<\/p>\n<p>The Customer Service Supervisor serves as a Leader by\u00a0observing\u00a0and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates.\u00a0Customer Service Supervisors\u00a0seamlessly pivot from one task to another as needed\u00a0and\u00a0are strategic thinkers\u00a0who\u00a0communicate effectively while leading and supporting a Team.<\/p>\n<\/div>\n<div>\n<p aria-hidden=\"true\">\n<\/div>\n<div>\n<p><strong>Additional\u00a0details:\u202f\u00a0<\/strong><\/p>\n<\/div>\n<div>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<\/div>\n<div>\n<ul>\n<li>A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li>U.S. citizenship or current authorization to work in the U.S.\u00a0required\u00a0and no current or\u202ffuture work\u202fauthorization sponsorship available.<\/li>\n<\/ul>\n<\/div>\n<div>\n<p aria-hidden=\"true\">\n<\/div>\n<div>\n<p>Southwest Airlines is an Equal Opportunity Employer.\u202fWe continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.<\/p>\n<\/div>\n<\/div>\n<p aria-hidden=\"true\">\n<div><strong>Model the Southwest Way<\/strong><\/div>\n<div>\n<p>&nbsp;<\/p>\n<ul>\n<li>Guide and lead team members using SWA talent management practices to coach, develop, and engage employees<\/li>\n<li>Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment<\/li>\n<li>Invest in leadership and self-growth through participating in continuous learning and development<\/li>\n<\/ul>\n<\/div>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<div><strong>Responsibilities<\/strong><\/div>\n<div><\/div>\n<div>\n<ul>\n<li>Actively coordinate with all Departments to maintain the station&#8217;s on-time performance, Employee morale, and Customer satisfaction<\/li>\n<li>Respond to and resolve Customer questions, requests, or complaints<\/li>\n<li>Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance<\/li>\n<li>Coordinate actively with all Departments to maintain the Station&#8217;s on-time performance. Report status updates to leaders and employees consistently<\/li>\n<li>Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding<\/li>\n<li>Work with staff planning to build bids that are in line with department\u2019s hourly goals.<\/li>\n<li>Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly<\/li>\n<li>Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes<\/li>\n<li>May perform other job duties as directed by Employee\u2019s Leaders<\/li>\n<\/ul>\n<\/div>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<div><strong>Knowledge, Skills, and Abilities<\/strong><\/div>\n<div>\n<p>&nbsp;<\/p>\n<ul>\n<li>Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction<\/li>\n<li>Knowledge of applicable Collective Bargaining Agreements and their applications<\/li>\n<li>Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources<\/li>\n<li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology<\/li>\n<li>Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems<\/li>\n<li>Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)<\/li>\n<li>Ability to apply general rules to specific problems to produce answers that make sense<\/li>\n<li>Ability to recognize and address performance and safety concerns in a timely manner<\/li>\n<li>Ability to ensure all equipment is maintained and available for the operation<\/li>\n<\/ul>\n<\/div>\n<div><strong>Education<\/strong><\/div>\n<div>\n<ul>\n<li>NA<\/li>\n<\/ul>\n<\/div>\n<p aria-hidden=\"true\">\n<div><strong>Experience<\/strong><\/div>\n<div><\/div>\n<div>\n<ul>\n<li>Fully functioning, broad knowledge in:\n<ul>\n<li>Airlines Operation Management<\/li>\n<li>Customer Service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<div>Licensing\/Certification<\/p>\n<ul>\n<li>Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements<\/li>\n<li>Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program<\/li>\n<li>May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights<\/li>\n<\/ul>\n<\/div>\n<p aria-hidden=\"true\">\n<div><strong>Physical Abilities<\/strong><\/div>\n<div>\n<p>&nbsp;<\/p>\n<ul>\n<li>Ability to perform work duties from [limited space workstation\/desk\/office area] for extended periods of time<\/li>\n<li>Ability to communicate and interact with others in the English language to meet the demands of the job<\/li>\n<li>Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job<\/li>\n<li>Ability to lift and move items of 70 pounds and\/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.<\/li>\n<li>Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period<\/li>\n<li>Ability to perform assigned duties with potential exposure to excessive noise, vibration, and\/or sensory conditions.<\/li>\n<li>Ability to perform assigned duties in outdoor and inclement weather conditions<\/li>\n<\/ul>\n<\/div>\n<h6><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\">Customer Service Supervisor &#8211; BNA<\/a><\/h6>\n<div><strong>Other Qualifications<\/strong><\/div>\n<div>\n<p>&nbsp;<\/p>\n<ul>\n<li>Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines<\/li>\n<li>Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986<\/li>\n<li>Must be at least 18 years of age<\/li>\n<li>Must be able to comply with Company attendance standards as described in established guidelines<\/li>\n<\/ul>\n<p aria-hidden=\"true\">\n<p>*Pay amount does not guarantee employment for any particular period of time.<br \/>\n**401(k) match contributions are subject to the plan\u2019s vesting schedule and applicableIRS limits.<br \/>\n***ProfitSharing contributions are subject to plan\u2019s vesting schedule and are made at the discretion of the Company.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h3 class=\"job-title\" style=\"text-align: center;\" data-ph-id=\"ph-page-element-page9-aQaFW8\">Customer Service Supervisor &#8211; BNA<\/h3>\n<section class=\"ph-widget element-animate\" data-ph-id=\"ph-page-element-page9-qbzzKV\">\n<div class=\"ph-job-details-v1-job-fields-default ph-widget-target au-target\" data-widget=\"ph-job-details-v1\" data-ph-id=\"ph-page-element-page9-fXIEJl\">\n<div class=\"job-other-info\" data-ph-id=\"ph-page-element-page9-tLX7b6\">\n<div class=\"job-smart-tags\" data-ph-id=\"ph-page-element-page9-CxbtFX\">\n<div class=\"au-target job-tag-area style-1\" data-ph-id=\"ph-page-element-page9-a7m1MK\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>&nbsp;<\/p>\n<h4>\u201cTop 10 Interview Questions\u201d<\/h4>\n<ul>\n<li>Can you tell us about yourself?<\/li>\n<li>What interests you about this position?<\/li>\n<li>What are your strengths?<\/li>\n<li>What are your weaknesses?<\/li>\n<li>Can you give an example of a time when you solved a problem creatively?<\/li>\n<li>How do you handle stress and pressure?<\/li>\n<li>How would you describe your work style?<\/li>\n<li>Can you tell us about a time when you had to work with a difficult<\/li>\n<li>colleague or supervisor?<\/li>\n<li>How do you stay organized and prioritize tasks?<\/li>\n<li>What are your long-term career goals?<\/li>\n<\/ul>\n<h4>Document Required:<\/h4>\n<ul>\n<li>Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read<\/li>\n<li>the Official Notification Before Applying.<\/li>\n<li>Document \u2013 Qualifications certificate with mark sheets.<\/li>\n<li>Passport size Photographs<\/li>\n<li>Signature<\/li>\n<\/ul>\n<h4>How to apply:<\/h4>\n<ul>\n<li>All the eligible candidates can apply for This Job as mentioned below<\/li>\n<li>Read the official notification carefully From the Official Website.<\/li>\n<li>Read the Notification Carefully Before Applying.<\/li>\n<li>Fill out The Application Form (The link Is Given Below)<\/li>\n<li>Attach the Required Document and Passport Size Photo with Signature.<\/li>\n<li>Then Submit. Done<\/li>\n<\/ul>\n<h3 class=\"job-title\" style=\"text-align: center;\" data-ph-id=\"ph-page-element-page9-aQaFW8\">Customer Service Supervisor &#8211; BNA<\/h3>\n<p><a href=\"https:\/\/joblagii.com\/company\/southwest-airlines\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1841 aligncenter\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,1137,108],"tags":[1143],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Supervisor - BNA<\/title>\n<meta name=\"description\" content=\"Customer Service Supervisor - BNA , online remote jobs , online senior analyst jobs , analyst remote work from home jobs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Supervisor - BNA\" \/>\n<meta property=\"og:description\" content=\"Customer Service Supervisor - BNA , online remote jobs , online senior analyst jobs , analyst remote work from home jobs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/\" \/>\n<meta property=\"og:site_name\" content=\"Latest Remote Jobs in USA\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-19T05:17:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\" \/>\n<meta name=\"author\" content=\"exam4sure@blogadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"exam4sure@blogadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/\",\"url\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/\",\"name\":\"Customer Service Supervisor - BNA\",\"isPartOf\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\",\"datePublished\":\"2024-06-19T05:17:21+00:00\",\"dateModified\":\"2024-06-19T05:17:21+00:00\",\"author\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/#\/schema\/person\/911705547976b87bb88c5b29925ed074\"},\"description\":\"Customer Service Supervisor - BNA , online remote jobs , online senior analyst jobs , analyst remote work from home jobs\",\"breadcrumb\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/#primaryimage\",\"url\":\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy.jpg\",\"contentUrl\":\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy.jpg\",\"width\":820,\"height\":317},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-service-supervisor-bna\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/exam4sure.com\/jobs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service Supervisor &#8211; 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