{"id":17419,"date":"2024-06-15T05:34:18","date_gmt":"2024-06-15T05:34:18","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=17419"},"modified":"2024-06-15T05:34:18","modified_gmt":"2024-06-15T05:34:18","slug":"equipment-customer-support-representative-remote-2","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/equipment-customer-support-representative-remote-2\/","title":{"rendered":"Equipment Customer Support Representative – Remote"},"content":{"rendered":"
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Job Overview:<\/strong><\/p>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n

As a member of the Equipment Services team, an Equipment Customer Support role is responsible for executing all processes and procedures, learning all aspects of the business, and maintaining a strong customer focus.<\/p>\n

They receive, analyze, record, and process electronic\/written communications, phone calls, and faxes. Requests may include general equipment questions, quoting, sourcing, placement of orders, status of orders, expediting orders, returns, or invoice questions.<\/p>\n

Interaction with UNFI field personnel, store managers, store owners, sales, store support offices, store team leads, internal subject matter experts, and suppliers to ensure customer requirements are being met.<\/p>\n

Fiscal year approximate sales volume is $2.5M+ per individual. Empowered to resolve and bring to closure customer inquiries and problems by using applicable information and tools while following guidelines of the department.<\/p>\n

This is a remote position, but we would prefer a candidate to be located in MN.\u00a0 Open to candidates with the right skillsets in other locations.<\/p>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n

Job Responsibilities:<\/strong><\/p>\n

\u2022 Prepares detailed quotes for internal and external customers, with specification sheets, and a selling approach where applicable requiring specific knowledge of functional area.<\/p>\n

\u2022 Uses department tools to source equipment when required.<\/p>\n

\u2022 Selects and places purchase orders through our suppliers using previously negotiated terms.<\/p>\n

\u2022 Follows processes and procedures; provides fast, consistent, and reliable customer service.<\/p>\n

\u2022 Empowered to receive, log, and troubleshoot all customer inquiries and issues through to resolution with some guidance and instruction.<\/p>\n

\u2022 Maintains and updates purchase order records, system data, and documentation of supplies and materials with a high degree of accuracy and detail.<\/p>\n<\/div>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n
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\u2022 Supports the department goals, objectives, and service level agreements\/metrics to ensure service delivered meets or exceeds the needs of customer stakeholders and end-users.<\/p>\n

\u2022 Answers phones from an automated call distribution system; directs\/handles as appropriate.<\/p>\n

\u2022 Is assigned key customer accounts to build partnership and sales of equipment.<\/p>\n

\u2022 Performs other relevant job duties as required.<\/p>\n

Job Requirements:<\/strong><\/p>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n

Education\/ Certifications:<\/strong><\/p>\n

\u2022 Bachelor\u2019s degree in Business, Accounting, Management, or related field preferred, or an equivalent combination of experience and training.<\/p>\n

Experience:<\/strong><\/p>\n

\u2022 1-3 years previous experience in Customer Service or Purchasing preferred. Knowledge:<\/p>\n

\u2022 Aptitude for working in multiple different types of technologies.<\/p>\n

\u2022 Oracle Financials or related ERP system a plus.<\/p>\n

\u2022 Prior equipment knowledge a plus or exposure to related discipline with transferable skills.<\/p>\n

Skills\/ Abilities:<\/strong><\/p>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n

\u2022 Detail oriented with robust ability to be organized.<\/p>\n

\u2022 Multi-task in a fast-paced environment while being able to make sound decisions in-line with company objectives.<\/p>\n

\u2022 Remain calm and maintain optimism, despite requests, while driving for positive encountersto ensure customer satisfaction.<\/p>\n

\u2022 Strong reading, writing, math, and communication skills with aptitude to sell services.<\/p>\n

\u2022 Solid problem-solving skills which are customer focused and creative.<\/p>\n

\u2022 Proficient in MS Outlook, Word, and Excel.<\/p>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n

\u2022 Ability to work alone and within a team environment.<\/p>\n

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.<\/p>\n

Equipment Customer Support Representative – Remote<\/a><\/h6>\n

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. – M\/F\/Veteran\/Disability. VEVRAA Federal Contractor.<\/p>\n<\/div>\n

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Equipment Customer Support Representative – Remote<\/h3>\n

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\u201cTop 10 Interview Questions\u201d<\/h4>\n