{"id":17091,"date":"2024-06-13T04:38:54","date_gmt":"2024-06-13T04:38:54","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=17091"},"modified":"2024-06-13T04:38:54","modified_gmt":"2024-06-13T04:38:54","slug":"it-support-technician-i","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/it-support-technician-i\/","title":{"rendered":"IT Support Technician I"},"content":{"rendered":"
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At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.<\/p>\n

IT Support Technician I<\/a><\/h5>\n
Job Description<\/h6>\n

SUMMARY<\/b>
\nProvide technical support to end-users for PC, server, hardware, or software applications.<\/p>\n

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<\/b><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Load & verify software packages.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support any resource on projects as assigned.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Troubleshoot and resolve end user issues.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Install & configure PC\/Peripherals.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Follow all corporate, regional and local ISS & Site policy.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Resolve site level Incident management.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Populate knowledge Database & Configuration Management Database where appropriate.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Information Technology Infrastructure Library knowledge.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Emphasize management of queues, and adherence to Service Level Agreement\/Key Performance Indicators.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Install and Configure PCs (Ghost).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Troubleshoot basic issues with scanners (MES\/SAP RF).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Administer the PBX (re-enabling and creating phones).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide Support via phone for offsite users.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Purchase software and hardware via the P.O. Process.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Administer user accounts via Bind View. (Use of AD).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide Maintenance and Support of Audio Visual equipment.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Perform basic level of support for users on IT baseline apps.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Following all procedures around the ISS security policy.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 End user technical assistance.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.<\/p>\n

IT Support Technician I<\/a><\/h5>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Loads and verifies correct operation of software packages.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Troubleshoots and resolves end user problems and ensures correct operation of personal computers.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Simulates or recreates user problems to resolve operating difficulties.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintains inventory of computer parts and lo of all repairs\/service performed.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provides training and technical assistance to users.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Safety and health rules and regulations associated with this position and as directed by supervisor.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Participate in the exchange of ideas and information within the department.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ask questions; encourage input from team members.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide regular updates to appropriate managers.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Drive continuous improvement through trend reporting analysis and metrics management.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Assure that procedures and work instructions are efficient and not redundant.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Confer with reporting manager on complex or unusual situations.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Establish new measurement systems if\/where possible.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.<\/p>\n

 <\/p>\n

IT Support Technician I<\/a><\/h5>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain discretion and confidentiality in all areas pertaining to the IT systems.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Understand and embrace the business and IT strategic direction.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Comply and follow all procedures within the company security policy.<\/p>\n

IT Support Technician I<\/a><\/h5>\n

MINIMUM REQUIREMENTS<\/b>
\nHigh School diploma and one year of experience OR an equivalent combination of education and experience. A+ certification required. Knowledge of all Microsoft applications\/utilities.<\/p>\n

LANGUAGE REQUIREMENTS<\/strong><\/p>\n

Customer service skills as well as effective communication skills ? both verbal and written. Ability to follow written and verbal directions. Must have a service orientated attitude, customer focus, sense of urgency, professional demeanor, time management skills, analytical thinker. Provide on call support. Ability to understand network and system architecture<\/p>\n

PHYSICAL REQUIREMENTS<\/strong><\/p>\n

IT Support Technician I<\/a><\/h5>\n

Individual will be required to use computer keyboards or other equipment for extended periods of time. Individual may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time. Specific physical abilities required by the job may include walking, reaching carrying and lifting up to 25 lbs, with some occasional lifting up to 50lbs.<\/p>\n

WORK ENVIRONMENT<\/strong><\/p>\n

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual?s primary workstation is located in the office area, with some time spent on the manufacturing floor. The noise level in the work environment ranges from low to moderate.<\/p>\n

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.<\/strong><\/p>\n

IT Support Technician I<\/a><\/h5>\n

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver\u2019s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.<\/p>\n

Accommodation Statement<\/h6>\n
IT Support Technician I<\/a><\/h5>\n

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com\/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.<\/p>\n<\/div>\n

IT Support Technician I<\/h3>\n

 <\/p>\n

\u201cTop 10 Interview Questions\u201d<\/h4>\n