Who We Are:<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\u2019s complex world. Our culture thrives on finding new and better ways to accelerate what\u2019s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Job Description:<\/b><\/p>\n HPE Services\u00a0is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers\u2019 outcomes from their digital transformation.\u00a0Our teams collaborate to transform insight into innovation. In today\u2019s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what\u2019s next for you.<\/p>\n <\/p>\n HPE\u2019s Global NonStop Solution Center (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE\u2019s NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.<\/p>\n Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues.\u00a0We are seeking an experienced technical support engineer to join our Software support team.<\/p>\n What you\u2019ll do:<\/b><\/p>\n \u2022 Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology<\/p>\n \u2022 Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement<\/p>\n \u2022 Developing strategies and procedures to improve performance of customer environments<\/p>\n \u2022 Performing root cause analysis and provide post incident reports<\/p>\n \u2022 Applying subject matter knowledge to solve complex technical problems<\/p>\n \u2022 Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence What you need to bring:<\/b><\/p>\n \u2022 Ability to always remain professional and courteous with customers<\/p>\n \u2022 Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment<\/p>\n \u2022 Proficient verbal and written communication skills in languages to be supported<\/p>\n \u2022 Knowledge and experience of HPE NonStop platform:<\/p>\n \u2022 Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products<\/p>\n Additional Skills:<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)<\/p>\n What We Can Offer You:<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Health & Wellbeing<\/b><\/p>\n We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.<\/p>\n Personal & Professional Development<\/b><\/p>\n We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have \u2014 whether you want to become a knowledge expert in your field or apply your skills to another division.<\/p>\n Diversity, Inclusion & Belonging<\/b><\/p>\n We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.<\/p>\n <\/p>\nNon Stop Remote Software Support<\/a><\/h6>\n
Non Stop Remote Software Support<\/a><\/h6>\n
\n\u2022 Participate in shift rotation for work load sharing along with other team members as part of teams charter<\/p>\nNon Stop Remote Software Support<\/a><\/h6>\n
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Non Stop Remote Software Support<\/a><\/h6>\n
Non Stop Remote Software Support<\/a><\/h6>\n
Non Stop Remote Software Support<\/h3>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n
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