The ideal candidate will have excellent problem solving and communication skills.\u00a0 This position will require significant interaction customers. Other competencies, such as the ability to work in team-oriented environments, adaptability and high initiative, are also critical.<\/p>\n
Multiple language knowledge is essential.<\/u><\/strong><\/p>\n Language level needs to be suitable for customer exchange and technical troubleshooting activities. English (All trainings, documentation and ticketing are done in English)<\/p>\n plus at least one preferably two other language with fluent level<\/p>\n Language needed:\u00a0French, German<\/u>\u00a0or Italian, Portuguese, Spanish<\/p>\n Communicate with customers (via phone, email or online discussion boards) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.<\/p>\n This team will specifically work in the\u00a0\u201cOFF HOURS\u201d\u00a0support center that will be based in Hoofddorp \u2013 The Netherlands<\/p>\n Additional responsibilities include:<\/strong><\/p>\n CORE JOB RESPONSIBILITIES<\/b><\/p>\n Responsible for implementing and maintaining the effectiveness of the quality system.<\/p>\n The \u201cOff hours\u201d support agents will play the following roles:<\/p>\n Quality of support and Customers satisfaction will be measured through tNPS and specific customer interviews ( rNPS)<\/p>\n MINIMUM EXPERIENCE \/ TRAINING REQUIRED<\/b><\/p>\n <\/p>\n <\/p>\nCUSTOMER SUPPORT AGENT<\/a><\/h6>\n
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CUSTOMER SUPPORT AGENT<\/a><\/h6>\n
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CUSTOMER SUPPORT AGENT<\/a><\/h6>\n
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CUSTOMER SUPPORT AGENT<\/h3>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n
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Document Required:<\/h4>\n
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