We have an important mission: serving the members of the military community and their families. It\u2019s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We\u2019re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!<\/p>\n
Customer Service Insurance-Sales<\/a><\/h6>\nIt is all about learning and growing.<\/strong><\/p>\nOur Insurance Customer Service role may be a new career for you. There\u2019s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!<\/p>\n
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you\u2019ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.<\/p>\n
The Opportunity<\/h6>\nCustomer Service Insurance-Sales<\/a><\/h6>\nWe are currently seeking dedicated professionals to\u00a0work in our San Antonio office<\/b>\u00a0for future insurance sales and customer service opportunities in\u00a02024<\/b>. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a\u00a0shift differential of 15%<\/b>\u00a0for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.<\/p>\n
As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your\u00a0third week of employment<\/b>. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.<\/p>\n
As an Insurance Customer Service Representative, you’ll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.<\/p>\n
What you’ll do:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n\n- Facilitate the Property & Casualty member experience by handling\u00a0inbound\u00a0<\/b>and\u00a0outbound\u00a0<\/b>phone calls, emails, or other contacts from members.<\/li>\n
- Apply developing knowledge of personal lines’ insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.<\/li>\n
- Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.<\/li>\n
- Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.<\/li>\n
- Maintain required Property & Casualty license and state registrations.<\/li>\n
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.<\/li>\n<\/ul>\n
What you have:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n\n- High School Diploma or GED equivalent<\/li>\n
- Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products<\/li>\n
- Ability to prioritize and multi-task, while navigating through multiple business applications<\/li>\n
- Ability to apply knowledge and understanding of insurance regulatory and compliance requirements<\/li>\n
- Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring<\/li>\n<\/ul>\n
What sets you apart:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n\n- 1 year of customer contact experience in a\u00a0needs-based sales<\/b>\u00a0environment<\/li>\n
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and\/or face to face<\/li>\n
- US military experience through military service or a military spouse\/domestic partner<\/li>\n<\/ul>\n
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.<\/p>\n
Training Schedule: Monday – Friday<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n8hr shift within the hours of 8:00am \u2013 8:00pm
\nUSAA provides support to our members 7 days a week. After training, you will beassigned<\/i>either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.<\/p>\n
Work Schedule:<\/b>
\nAll work schedules for this role are 40 hours per week and will have both weekdayand<\/i>weekend hours. Work Schedule shifts will depend on business need.<\/p>\n
What we offer:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\nCompensation:<\/b>\u00a0USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 – $47510<\/p>\n
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.<\/p>\n
Customer Service Insurance-Sales<\/a><\/h6>\nBenefits:<\/b>\u00a0At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.<\/p>\n
<\/p>\n
Customer Service Insurance-Sales<\/h3>\n
<\/p>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n\n- Can you tell us about yourself?<\/li>\n
- What interests you about this position?<\/li>\n
- What are your strengths?<\/li>\n
- What are your weaknesses?<\/li>\n
- Can you give an example of a time when you solved a problem creatively?<\/li>\n
- How do you handle stress and pressure?<\/li>\n
- How would you describe your work style?<\/li>\n
- Can you tell us about a time when you had to work with a difficult<\/li>\n
- colleague or supervisor?<\/li>\n
- How do you stay organized and prioritize tasks?<\/li>\n
- What are your long-term career goals?<\/li>\n<\/ul>\n
Document Required:<\/h4>\n
Our Insurance Customer Service role may be a new career for you. There\u2019s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!<\/p>\n
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you\u2019ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.<\/p>\n
The Opportunity<\/h6>\nCustomer Service Insurance-Sales<\/a><\/h6>\nWe are currently seeking dedicated professionals to\u00a0work in our San Antonio office<\/b>\u00a0for future insurance sales and customer service opportunities in\u00a02024<\/b>. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a\u00a0shift differential of 15%<\/b>\u00a0for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.<\/p>\n
As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your\u00a0third week of employment<\/b>. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.<\/p>\n
As an Insurance Customer Service Representative, you’ll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.<\/p>\n
What you’ll do:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n\n- Facilitate the Property & Casualty member experience by handling\u00a0inbound\u00a0<\/b>and\u00a0outbound\u00a0<\/b>phone calls, emails, or other contacts from members.<\/li>\n
- Apply developing knowledge of personal lines’ insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.<\/li>\n
- Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.<\/li>\n
- Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.<\/li>\n
- Maintain required Property & Casualty license and state registrations.<\/li>\n
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.<\/li>\n<\/ul>\n
What you have:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n\n- High School Diploma or GED equivalent<\/li>\n
- Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products<\/li>\n
- Ability to prioritize and multi-task, while navigating through multiple business applications<\/li>\n
- Ability to apply knowledge and understanding of insurance regulatory and compliance requirements<\/li>\n
- Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring<\/li>\n<\/ul>\n
What sets you apart:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n\n- 1 year of customer contact experience in a\u00a0needs-based sales<\/b>\u00a0environment<\/li>\n
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and\/or face to face<\/li>\n
- US military experience through military service or a military spouse\/domestic partner<\/li>\n<\/ul>\n
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.<\/p>\n
Training Schedule: Monday – Friday<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n8hr shift within the hours of 8:00am \u2013 8:00pm
\nUSAA provides support to our members 7 days a week. After training, you will beassigned<\/i>either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.<\/p>\n
Work Schedule:<\/b>
\nAll work schedules for this role are 40 hours per week and will have both weekdayand<\/i>weekend hours. Work Schedule shifts will depend on business need.<\/p>\n
What we offer:<\/b><\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\nCompensation:<\/b>\u00a0USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 – $47510<\/p>\n
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.<\/p>\n
Customer Service Insurance-Sales<\/a><\/h6>\nBenefits:<\/b>\u00a0At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.<\/p>\n
<\/p>\n
Customer Service Insurance-Sales<\/h3>\n
<\/p>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n\n- Can you tell us about yourself?<\/li>\n
- What interests you about this position?<\/li>\n
- What are your strengths?<\/li>\n
- What are your weaknesses?<\/li>\n
- Can you give an example of a time when you solved a problem creatively?<\/li>\n
- How do you handle stress and pressure?<\/li>\n
- How would you describe your work style?<\/li>\n
- Can you tell us about a time when you had to work with a difficult<\/li>\n
- colleague or supervisor?<\/li>\n
- How do you stay organized and prioritize tasks?<\/li>\n
- What are your long-term career goals?<\/li>\n<\/ul>\n
Document Required:<\/h4>\n
We are currently seeking dedicated professionals to\u00a0work in our San Antonio office<\/b>\u00a0for future insurance sales and customer service opportunities in\u00a02024<\/b>. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a\u00a0shift differential of 15%<\/b>\u00a0for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.<\/p>\n
As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your\u00a0third week of employment<\/b>. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.<\/p>\n
As an Insurance Customer Service Representative, you’ll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.<\/p>\n
What you’ll do:<\/b><\/p>\n What you have:<\/b><\/p>\n What sets you apart:<\/b><\/p>\n The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.<\/p>\n Training Schedule: Monday – Friday<\/b><\/p>\n 8hr shift within the hours of 8:00am \u2013 8:00pm Work Schedule:<\/b> What we offer:<\/b><\/p>\n Compensation:<\/b>\u00a0USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 – $47510<\/p>\n Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.<\/p>\n Benefits:<\/b>\u00a0At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.<\/p>\n <\/p>\n <\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n
\n
Customer Service Insurance-Sales<\/a><\/h6>\n
\n
Customer Service Insurance-Sales<\/a><\/h6>\n
\n
Customer Service Insurance-Sales<\/a><\/h6>\n
\nUSAA provides support to our members 7 days a week. After training, you will beassigned<\/i>either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.<\/p>\n
\nAll work schedules for this role are 40 hours per week and will have both weekdayand<\/i>weekend hours. Work Schedule shifts will depend on business need.<\/p>\nCustomer Service Insurance-Sales<\/a><\/h6>\n
Customer Service Insurance-Sales<\/a><\/h6>\n
Customer Service Insurance-Sales<\/h3>\n
\u201cTop 10 Interview Questions\u201d<\/h4>\n
\n
Document Required:<\/h4>\n
![\"\"](\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-300x116.jpg\")
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