{"id":16194,"date":"2024-06-04T11:14:00","date_gmt":"2024-06-04T11:14:00","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=16194"},"modified":"2024-06-04T11:14:00","modified_gmt":"2024-06-04T11:14:00","slug":"lead-technology-customer-support-infra-end-user-korea","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/lead-technology-customer-support-infra-end-user-korea\/","title":{"rendered":"LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA"},"content":{"rendered":"
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NIKE, Inc. does more than outfit the world\u2019s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it\u2019s about each person bringing skills and passion to a challenging and constantly evolving game.<\/p>\n

LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA<\/a><\/h6>\n

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.\u00a0 Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.<\/p>\n<\/div>\n

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WHO WE ARE LOOKING FOR<\/strong><\/p>\n

Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a Lead, Technology Customer Support Infrastructure & End User to support, manage and deliver its end user systems, infrastructure and software architecture in the Technical Operations (Tech Ops) team. You will need to have experience in acting as a primary point of contact across a broad set of business functions within the Territory, and primarily the Tech Ops team within Global Technology, where this role will play a role in the engagement of Geo and Global teams into this Territory (Korea)<\/p>\n

LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA<\/a><\/h6>\n

WHAT YOU WILL WORK ON<\/strong><\/p>\n

If this is you, you will manage prioritization, escalation, and resolution of support incidents as well as manage on-site support services as required and a proven track record of successfully leading technical support teams. You will be responsible for managing infrastructure services in office, store, logistic center & digital (eCommerce) and contributing in regular meetings to communicate project\/operational statuses, identify any potential bottlenecks, and continuously manage expectations. You are also expected to develop information technology strategies, policies and plans, responsible for analysis, design, implementation, operations, and support of the organization’s IT resources, systems, and software\/database products. You will provide support to users of technology products or service regarding specific problems with a product, service, equipment, systems, etc.<\/p>\n

LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA<\/a><\/h6>\n

WHO YOU WILL WORK WITH<\/strong><\/p>\n

You will report to Director, Technology Customer Support Korea and partner with Geo\/Global teams to deliver global infrastructure solution and services in place. You will also work closely with various business units, Enterprise, Corporate Functions, Planning & Manufacturing, Consumer & Marketplace Marketing, Athletes and Logistic Center Services.<\/p>\n

LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA<\/a><\/h6>\n

WHAT YOU BRING<\/strong><\/p>\n