{"id":15653,"date":"2024-05-30T05:14:03","date_gmt":"2024-05-30T05:14:03","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=15653"},"modified":"2024-05-30T05:14:03","modified_gmt":"2024-05-30T05:14:03","slug":"remote-sales-assistant-boise","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/remote-sales-assistant-boise\/","title":{"rendered":"Remote Sales Assistant \u2013 Boise"},"content":{"rendered":"
\n
\n
\n
\n
\n
\n
\n
Role overview<\/h6>\n
\n
\n

The world isn\u2019t standing still, and neither is Allstate. We\u2019re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers\u2019 evolving needs. That\u2019s why now is an exciting time to join our team. You\u2019ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.<\/p>\n

Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n

You\u2019ll do all this in an environment of excellence and the highest ethical standards \u2013 a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.<\/p>\n

Everything we do at Allstate is driven by a shared purpose: to protect people from life\u2019s uncertainties so they can realize their hopes and dreams. For more than 89 years we\u2019ve thrived by staying a step ahead of whatever\u2019s coming next \u2013 to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We\u2019ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.<\/p>\n<\/div>\n

Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n
\n

We are the Good Hands. We don\u2019t follow the trends. We set them.<\/b><\/p>\n

\n
\n
\n
Job Header:<\/h6>\n<\/div>\n
\n

SAP Job Title: ENT-Customer Service-Sr Assoc<\/p>\n

Band: 04<\/p>\n

FLSA Status: Non-Exempt<\/p>\n

Job Code: 71000499<\/p>\n

Revised Date: 05\/10\/2023<\/p>\n<\/div>\n<\/div>\n

\n
\n
Job Summary:<\/h6>\n
Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n<\/div>\n
\n

This position is responsible for handling basic to complex telephone\/email\/chat\/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Key Responsibilities:<\/h6>\n<\/div>\n
\n

\u2022 Provides support for customers by handling inquiries via calls\/emails\/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations<\/p>\n

\u2022 Resolves complex questions\/concerns and refer other inquiries to appropriate areas as needed<\/p>\n

Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n

\u2022 Project Management: To initiate, execute, communicate and document projects as needed<\/p>\n

\u2022 May act as a liaison to other departments where follow-up will be required to meet customers needs<\/p>\n

\u2022 Assists in identifying process improvement opportunities<\/p>\n

\u2022 Engages, inspires, educates and mentors, new hires and incumbents<\/p>\n

\u2022 Collaborates with other areas to identify, analyze, and improve processes<\/p>\n

\u2022 Inputs and tracks into the appropriate databases<\/p>\n<\/div>\n<\/div>\n

\n
\n
Supervisory Responsibilities:<\/h6>\n
Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n<\/div>\n
\n
This job does not have supervisory duties.<\/div>\n
<\/div>\n<\/div>\n<\/div>\n
\n
\n
Education and Experience:<\/h6>\n<\/div>\n
\n

\u2022 High School Diploma or GED (Preferred)<\/p>\n

\u2022 0-2 years experience (Preferred)<\/p>\n

\u2022 In lieu of the above education requirements, an equivalent combination of education and experience may be considered.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Certificates, Licenses, Registrations:<\/h6>\n<\/div>\n
\n

\u2022 Property & Casualty License (Preferred)<\/p>\n

\u2022 SIE Exam and Series 6 and 63 Licenses (Preferred)<\/p>\n

Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n<\/div>\n<\/div>\n
\n
\n
Functional Skills:<\/h6>\n<\/div>\n
\n

\u2022 Advanced product knowledge and insurance regulations knowledge<\/p>\n

\u2022 Excellent working knowledge of Allstate s systems required to perform the role<\/p>\n

\u2022 Ability to sell and service policies (based on requirements of the department)<\/p>\n

\u2022 Ability to diffuse customers and agents<\/p>\n

\u2022 Excellent working knowledge of billing concepts and Allstate s billing systems<\/p>\n

\u2022 Effective oral and written communication skills<\/p>\n

\u2022 Intermediate problem-solving skills<\/p>\n

\u2022 Ability to adjust schedule according to business need<\/p>\n

Remote Sales Assistant \u2013 Boise<\/a><\/h5>\n<\/div>\n<\/div>\n
\n
\n
Notes:<\/h6>\n<\/div>\n
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

 <\/p>\n

Remote Sales Assistant \u2013 Boise<\/h3>\n

\u201cTop 10 Interview Questions\u201d<\/h4>\n