{"id":15042,"date":"2024-05-25T05:15:34","date_gmt":"2024-05-25T05:15:34","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=15042"},"modified":"2024-05-25T05:15:34","modified_gmt":"2024-05-25T05:15:34","slug":"bilingual-inbound-call-center-representative","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/bilingual-inbound-call-center-representative\/","title":{"rendered":"BILINGUAL Inbound Call Center Representative"},"content":{"rendered":"<div>\n<h6 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"22\" data-lineheight=\"26px\"><b>Become a part of our caring community and help us put health first<\/b><\/h6>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<p>Do you have a desire to work from home? Do you love assisting others when they are in need? Are you looking for valuable experience working for a Fortunate 100 company that focuses on the well-being of their customers? Come be a part of Humana\u2019s Member Calls Organization! Our Call Center Representatives have a passion for assisting people with their healthcare needs; in particular, our Medicaid members, to provide the best solutions and outcomes working in a best-in-class contact center.<\/p>\n<p>As a Bilingual Call Center Representative 2, you will take as many as 75 calls per day from Florida Medicaid customers who have questions about their health benefits.\u00a0<span class=\"emphasis\">This is a high-volume call center setting which can be stressful at times<\/span>.\u00a0In addition, you would also support our Florida Outbound Call Campaign efforts by conducting outreach calls to our members. As their advocate, you will assist them with PCP changes, locating\u00a0Providers \/ Specialists,\u00a0benefit coverages, authorizations, Provider claims inquiries, grievances and appeals, transportation needs, and pharmacy support.<\/p>\n<\/div>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<div>\n<h6 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"22\" data-lineheight=\"26px\"><b>Use your skills to make an impact<\/b><\/h6>\n<p>Required Qualifications<\/p>\n<ul>\n<li><span class=\"emphasis\">Must be Bilingual in Spanish \/ English with the ability to read, write and speak fluently without limitations or assistance (see Language Proficiency Testing below).<\/span><\/li>\n<li><span class=\"emphasis\">Must reside in the Eastern or Central Time Zone in any of the specified states.<\/span><\/li>\n<li><span class=\"emphasis\">Minimum one (1) year customer service experience is required<b>.<\/b><\/span><\/li>\n<li>Proficiency with Microsoft Office applications, particularly Outlook and Teams<\/li>\n<li>Strong technical skills with the ability to work across multiple software systems including email, chats, efficient typing skills, and toggling across multiple databases while engaging with callers.<\/li>\n<li>Must have excellent interpersonal skills and the ability to organize simultaneous tasks.<\/li>\n<li>Must meet monthly call, attendance, and performance metrics.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<p><b>Training<\/b><\/p>\n<ul>\n<li>This position is scheduled to start on July 22, 2024.\u00a0Virtual training starts on day one of employment and will run for the first 7 weeks with a schedule of 8:00 AM to 4:30 PM Eastern, Monday \u2013 Friday.<\/li>\n<li>You must be on time, dressed appropriately \/ camera ready, with your camera on during training\u00a0<u>and<\/u>\u00a0for other meetings required by leadership.<\/li>\n<li>Attendance is vital for your success; no time off will be allowed during training or within your first sixty (60) days.<\/li>\n<li>The initial 120 days of employment as a Bilingual Inbound Call Center Representative constitute an appraisal period.\u202f\u00a0This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance during both the classroom training and nesting periods.<\/li>\n<li>This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role.\u00a0You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.<\/li>\n<\/ul>\n<\/div>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<div>\n<p><b>Work Hours Following 7 Week Training Period<\/b><\/p>\n<ul>\n<li>Following training, associates are required to have flexibility to work an 8-hour shift between the hours of 7:45 AM \u2013 8:00 PM Eastern time, Monday \u2013 Friday. E<u>arly shifts are not a guarantee<\/u>, so it is important to have availability any time during this timeframe.<\/li>\n<li>Some overtime may be required, based on business needs.<\/li>\n<\/ul>\n<p><b>Preferred Qualifications<\/b><\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<ul>\n<li>Associate or Bachelor\u2019s Degree<\/li>\n<li>Previous Inbound and \/ or Outbound call center or related customer service experience<\/li>\n<li>Prior healthcare experience<\/li>\n<\/ul>\n<p><b>Work at Home Guidance<\/b><\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<p>To ensure Home or Hybrid Home\/Office associates\u2019 ability to work effectively, the self-provided internet\u00a0service of Home or Hybrid Home\/Office associates must meet the following criteria:<\/p>\n<ul>\n<li>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.<\/li>\n<li>Satellite, cellular and microwave connection can be used only if approved by leadership.<\/li>\n<li>Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.<\/li>\n<li>Humana will provide Home or Hybrid Home\/Office associates with telephone equipment appropriate to meet the business requirements for their position\/job.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/humana\">BILINGUAL Inbound Call Center Representative<\/a><\/h5>\n<ul>\n<li>Work from a dedicated space lacking ongoing interruptions to protect member PHI \/ HIPAA information.<\/li>\n<\/ul>\n<\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<h3 class=\"job-title\" style=\"text-align: center;\" data-ph-id=\"ph-page-element-page7-gzdSh6\">BILINGUAL Inbound Call Center Representative<\/h3>\n<section class=\"ph-widget\" data-ph-id=\"ph-page-element-page7-Ywv6XI\">\n<div class=\"ph-job-details-v1-job-fields-default ph-widget-target au-target\" data-widget=\"ph-job-details-v1\" data-ph-id=\"ph-page-element-page7-aBrCGC\">\n<div class=\"job-other-info\" data-ph-at-id=\"job-info\" data-ph-id=\"ph-page-element-page7-2hjWBo\">\n<div class=\"job-smart-tags\" data-ph-id=\"ph-page-element-page7-d2EAu7\">\n<div class=\"au-target job-tag-area style-1\" data-ph-id=\"ph-page-element-page7-TIpxah\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<h4>\u201cTop 10 Interview Questions\u201d<\/h4>\n<ul>\n<li>Can you tell us about yourself?<\/li>\n<li>What interests you about this position?<\/li>\n<li>What are your strengths?<\/li>\n<li>What are your weaknesses?<\/li>\n<li>Can you give an example of a time when you solved a problem creatively?<\/li>\n<li>How do you handle stress and pressure?<\/li>\n<li>How would you describe your work style?<\/li>\n<li>Can you tell us about a time when you had to work with a difficult<\/li>\n<li>colleague or supervisor?<\/li>\n<li>How do you stay organized and prioritize tasks?<\/li>\n<li>What are your long-term career goals?<\/li>\n<\/ul>\n<h4>Document Required:<\/h4>\n<ul>\n<li>Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read<\/li>\n<li>the Official Notification Before Applying.<\/li>\n<li>Document \u2013 Qualifications certificate with mark sheets.<\/li>\n<li>Passport size Photographs<\/li>\n<li>Signature<\/li>\n<\/ul>\n<h4>How to apply:<\/h4>\n<ul>\n<li>All the eligible candidates can apply for This Job as mentioned below<\/li>\n<li>Read the official notification carefully From the Official Website.<\/li>\n<li>Read the Notification Carefully Before Applying.<\/li>\n<li>Fill out The Application Form (The link Is Given Below)<\/li>\n<li>Attach the Required Document and Passport Size Photo with Signature.<\/li>\n<li>Then Submit. Done.<\/li>\n<\/ul>\n<h3 class=\"job-title\" style=\"text-align: center;\" data-ph-id=\"ph-page-element-page7-gzdSh6\">BILINGUAL Inbound Call Center Representative<\/h3>\n<section class=\"ph-widget\" data-ph-id=\"ph-page-element-page7-Ywv6XI\">\n<div class=\"ph-job-details-v1-job-fields-default ph-widget-target au-target\" data-widget=\"ph-job-details-v1\" data-ph-id=\"ph-page-element-page7-aBrCGC\">\n<div class=\"job-other-info\" data-ph-at-id=\"job-info\" data-ph-id=\"ph-page-element-page7-2hjWBo\">\n<div class=\"job-smart-tags\" data-ph-id=\"ph-page-element-page7-d2EAu7\">\n<div class=\"au-target job-tag-area style-1\" data-ph-id=\"ph-page-element-page7-TIpxah\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><a href=\"https:\/\/joblagii.com\/company\/humana\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1843 aligncenter\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-1-300x116.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Become a part of our caring community and help us put health first BILINGUAL Inbound Call Center Representative Do you have a desire to work from home? Do you love assisting others when they are in need? Are you looking for valuable experience working for a Fortunate 100 company that focuses on the well-being of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":427,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[813,1,108],"tags":[815],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Care Delivery Tele sales Agent- Remote Nationwide<\/title>\n<meta name=\"description\" content=\"Care Delivery Tele sales Agent- Remote Nationwide , online assistant remote jobs , online work from home online jobs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exam4sure.com\/jobs\/bilingual-inbound-call-center-representative\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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