{"id":14907,"date":"2024-05-24T05:30:38","date_gmt":"2024-05-24T05:30:38","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=14907"},"modified":"2024-05-24T05:35:19","modified_gmt":"2024-05-24T05:35:19","slug":"customer-solutions-representative-associate","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/customer-solutions-representative-associate\/","title":{"rendered":"Customer Solutions Representative Associate"},"content":{"rendered":"
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Job Description<\/h6>\n
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Customer Solutions Representative Associate<\/a><\/h5>\n

Involves online and telephone contact with external\/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.<\/p>\n

General job description:<\/b><\/p>\n

Under close supervision completes the following activities:
\n\u2022 Provide specialized, enhanced, pro-active service to top accounts.
\n\u2022 Analyze and resolve ongoing service problems for top accounts.
\n\u2022 Serve as direct contact for top accounts and provide priority assistance for their requests.
\n\u2022 Respond to customer requests in a timely and efficient manner.
\n\u2022 Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.<\/p>\n

Customer Solutions Representative Associate<\/a><\/h5>\n

\u2022 Communicates corporate guidelines to customers in response to their service concerns.
\n\u2022 Analyze ongoing trends\/problems which affect customer satisfaction and provide feedback for improvement opportunities.
\n\u2022 Prepare internal and external reports as needed.
\n\u2022 Provide immediate notification to top accounts when their shipments experience delays or problems.
\n\u2022 Continuously communication until problem is resolved.
\n\u2022 Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
\n\u2022 Within established authorities, determines and authorizes solutions to resolve customer issues.
\n\u2022 Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction.<\/p>\n

Customer Solutions Representative Associate<\/a><\/h5>\n

\u2022 Advises sales and operations, of geo-political or operational situations which may impact service.
\n\u2022 Assists customer in preparing all paperwork required for shipments.
\n\u2022 Communicates documentation requirements for customs clearance. Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services.
\n\u2022 Maintains complete customer records\/profiles for top accounts in order to anticipate their shipping needs and advise them of updates\/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
\n\u2022 Interact with Sales Managers to identify needs of top accounts.
\n\u2022 Assist Global Accounts and International Executive Services with questions\/problems through help desk group E-mail.
\n\u2022 May be required to perform other duties as assigned<\/p>\n

Minimum Requirements:<\/b><\/p>\n

Customer Solutions Representative Associate<\/a><\/h5>\n


\nMinimum Education:<\/b><\/p>\n

\u2022 High School diploma required, college degree preferred
\n\u2022 Proficiency in English<\/p>\n

Minimum Experience:<\/b><\/p>\n

\u2022 Three (3) years experience in customer problem\/resolution or two (2) current years as a FedEx call center Customer Representative.<\/p>\n

Customer Solutions Representative Associate<\/a><\/h5>\n

Minimum Required Skills:<\/b><\/p>\n

\u2022 Extensive knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications.
\n\u2022 Must possess a thorough knowledge of FedEx features of service, along with working knowledge of internal FedEx policies and procedures as they apply to trace, claims, FedEx services, etc.
\n\u2022 Excellent Written & Verbal Communication Skills
\n\u2022 Ability to interact with upper management
\n\u2022 Detail oriented
\n\u2022 Proven ability to effectively negotiate sensitive customer issues
\n\u2022 Team Working Skills
\n\u2022 Microsoft Office & PC Skills – PC Typing (35 WPM)
\n\u2022 Problem Solving Skills
\n\u2022 Skill at using mental reasoning or research to gain insight into or solve problems<\/p>\n<\/article>\n

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Customer Solutions Representative Associate<\/a><\/h5>\n<\/article>\n
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world\u2019s most admired and respected companies.<\/p>\n

FedEx is consistently named among the World\u2019s most valuable and admired brands. Some of our recent awards include:<\/p>\n<\/article>\n<\/div>\n

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Customer Solutions Representative Associate<\/h3>\n
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\u201cTop 10 Interview Questions\u201d<\/h4>\n