{"id":14901,"date":"2024-05-24T05:13:36","date_gmt":"2024-05-24T05:13:36","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=14901"},"modified":"2024-05-24T05:13:36","modified_gmt":"2024-05-24T05:13:36","slug":"business-support-engineer","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/business-support-engineer\/","title":{"rendered":"Business Support Engineer"},"content":{"rendered":"
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We are looking for an engineer to play a key role in providing technical support to Meta\u2019s partners and to configure and maintain their products and campaigns.<\/div>\n
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Business Support Engineer<\/a><\/h5>\n
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You will also have the opportunity to work together with them and our diverse cross-functional teams to ensure a high quality for our products and a satisfactory experience for our partners’ customers.<\/div>\n
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We work directly with Product, Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.<\/div>\n
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Business Support Engineer<\/a><\/h5>\n<\/div>\n
You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams.<\/div>\n
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We are looking for people who have the expertise of managing technical integrations, fostering developer\/business relationships, and who have a desire to improve the support experience of our customers.<\/div>\n
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As a Business Support Engineer, you will understand industry trends, partner’s network evolution roadmap and its implication to our product roadmap.<\/div>\n
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You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta messaging products into their offering.<\/div>\n
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Business Support Engineer<\/a><\/h5>\n<\/div>\n<\/div>\n
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Business Support Engineer Responsibilities<\/h6>\n
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Partners with Advertisers and Payment providers to help them to deploy Meta products.<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Troubleshooting partners\u2019 technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta\u2019s internal technical teams to resolve those issues<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Manage technical relationship with Meta partners, providing technical support and handling service outages<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Business Support Engineer<\/a><\/h5>\n<\/div>\n
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Communicates partner needs to the Meta product team, to improve people\u2019s experiences with our products<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta\u2019s infrastructure, presenting cross-\u00adfunctional and global context<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Business Support Engineer<\/h3>\n
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\u201cTop 10 Interview Questions\u201d<\/h4>\n