{"id":14611,"date":"2024-05-22T04:15:00","date_gmt":"2024-05-22T04:15:00","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=14611"},"modified":"2024-05-22T04:16:11","modified_gmt":"2024-05-22T04:16:11","slug":"graduate-technical-customer-support-advisor","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/graduate-technical-customer-support-advisor\/","title":{"rendered":"Graduate Technical Customer Support Advisor"},"content":{"rendered":"<div>\n<p><b>Graduate Technical Customer Support Advisor<\/b><\/p>\n<p><b>Glasgow<\/b><\/p>\n<h4><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\">Graduate Technical Customer Support Advisor<\/a><\/h4>\n<p>At Dell Technologies, world-class service doesn\u2019t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help \u2013 by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there\u2019s an issue with a customer\u2019s product, we\u2019ll analyze it, identify the cause, recommend a solution and document the problem.<\/p>\n<p>Join us to do the best work of your career and make a profound social impact as a\u00a0<b>Graduate Technical Customer Support Advisor\u00a0<\/b>(Senior Technician) on our Technical Support Team at our Citypark offices in<b>\u00a0Glasgow.<\/b><\/p>\n<h4><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\">Graduate Technical Customer Support Advisor<\/a><\/h4>\n<p><b>What you\u2019ll achieve<\/b><br \/>\nAs a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.<\/p>\n<p><b>You will:<\/b><\/p>\n<ul>\n<li>Solve complex problems for customers and be on top of ambitious expectations<\/li>\n<li>Partner closely with customers while communicating proactively regarding overall progress of queries<\/li>\n<li>Exhibit first-class customer service<\/li>\n<li>Drive operational excellence through quality closures and efficient management of issues<\/li>\n<li>Have the opportunity to mentor and coach other team members<\/li>\n<\/ul>\n<h4><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\">Graduate Technical Customer Support Advisor<\/a><\/h4>\n<p><b>Take the first step towards your dream career<\/b><br \/>\nEvery Dell Technologies team member brings something unique to the table. Here\u2019s what we are looking for with this role:<\/p>\n<p><b>Essential Requirements<\/b><\/p>\n<ul>\n<li>Expectant graduate expecting to obtain bachelors level degree, preferably in a STEM related subject although others will be considered. Graduates within the past 12 months will also be considered<\/li>\n<li>World-class customer service, phone etiquette and work ethic<\/li>\n<li>Ability to excel under pressure<\/li>\n<li>Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures<\/li>\n<\/ul>\n<h4><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\">Graduate Technical Customer Support Advisor<\/a><\/h4>\n<p><b>Desirable Requirements<\/b><\/p>\n<ul>\n<li>Experience with job-associated databases or software<\/li>\n<\/ul>\n<p><b>Who we are<\/b><\/p>\n<p>We believe that each of us has the power to make an impact. That\u2019s why we put our team members at the center of everything we do. If you\u2019re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\u2019re looking for you.<\/p>\n<p>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.<\/p>\n<h4><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\">Graduate Technical Customer Support Advisor<\/a><\/h4>\n<p>Please note, closing date may vary subject to volume of applicants.<\/p>\n<p>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy\u00a0<a href=\"https:\/\/jobs.dell.com\/equal-employment-opportunity-policy-statement\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p><b>Job ID:<\/b>R228819<\/p>\n<p><b>Dell\u2019s Flexible &amp; Hybrid Work Culture<\/b><\/p>\n<p>At Dell Technologies, we believe our best work is done when flexibility is offered.<\/p>\n<h4><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\">Graduate Technical Customer Support Advisor<\/a><\/h4>\n<p>We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our\u00a0<a href=\"https:\/\/jobs.dell.com\/locations\">locations<\/a>\u00a0page.<\/p>\n<\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<div class=\"job-title-location fs-12 fs-m-6 fs-l-4\">\n<h3 class=\"headline1\" style=\"text-align: center;\">Graduate Technical Customer Support Advisor<\/h3>\n<\/div>\n<div class=\"apply-save-btn-wrapper fs-12 fs-l-6\">\n<div class=\"buttons-wrapper\"><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h4>\u201cTop 10 Interview Questions\u201d<\/h4>\n<ul>\n<li>Can you tell us about yourself?<\/li>\n<li>What interests you about this position?<\/li>\n<li>What are your strengths?<\/li>\n<li>What are your weaknesses?<\/li>\n<li>Can you give an example of a time when you solved a problem creatively?<\/li>\n<li>How do you handle stress and pressure?<\/li>\n<li>How would you describe your work style?<\/li>\n<li>Can you tell us about a time when you had to work with a difficult<\/li>\n<li>colleague or supervisor?<\/li>\n<li>How do you stay organized and prioritize tasks?<\/li>\n<li>What are your long-term career goals?<\/li>\n<\/ul>\n<h4>Document Required:<\/h4>\n<ul>\n<li>Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read<\/li>\n<li>the Official Notification Before Applying.<\/li>\n<li>Document \u2013 Qualifications certificate with mark sheets.<\/li>\n<li>Passport size Photographs<\/li>\n<li>Signature<\/li>\n<\/ul>\n<h4>How to apply:<\/h4>\n<ul>\n<li>All the eligible candidates can apply for This Job as mentioned below<\/li>\n<li>Read the official notification carefully From the Official Website.<\/li>\n<li>Read the Notification Carefully Before Applying.<\/li>\n<li>Fill out The Application Form (The link Is Given Below)<\/li>\n<li>Attach the Required Document and Passport Size Photo with Signature.<\/li>\n<li>Then Submit. Done.<\/li>\n<\/ul>\n<div class=\"job-title-location fs-12 fs-m-6 fs-l-4\">\n<h3 class=\"headline1\" style=\"text-align: center;\">Graduate Technical Customer Support Advisor<\/h3>\n<\/div>\n<div class=\"apply-save-btn-wrapper fs-12 fs-l-6\">\n<div class=\"buttons-wrapper\"><\/div>\n<\/div>\n<p><a href=\"https:\/\/joblagii.com\/company\/dell-technologies\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2008 aligncenter\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/depositphotos_411304996-stock-illustration-apply-now-button-rounded-sign-300x159.jpg\" alt=\"\" width=\"266\" height=\"141\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Graduate Technical Customer Support Advisor Glasgow Graduate Technical Customer Support Advisor At Dell Technologies, world-class service doesn\u2019t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help \u2013 by phone or email, online and on social media. No matter how complex the challenge, we rise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1051,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[753,1,108],"tags":[755],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Graduate Technical Customer Support Advisor<\/title>\n<meta name=\"description\" content=\"Graduate Technical Customer Support Advisor, remote jobs , work from home jobs , online customer support jobs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exam4sure.com\/jobs\/graduate-technical-customer-support-advisor\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Graduate 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