{"id":14342,"date":"2024-05-20T05:00:05","date_gmt":"2024-05-20T05:00:05","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?p=14342"},"modified":"2024-05-20T05:00:05","modified_gmt":"2024-05-20T05:00:05","slug":"client-services-representative-ii","status":"publish","type":"post","link":"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/","title":{"rendered":"Client Services Representative II"},"content":{"rendered":"<section id=\"st-companyDescription\" class=\"job-section\">\n<div>\n<section id=\"st-companyDescription\" class=\"job-section\">\n<div><\/div>\n<\/section>\n<\/div>\n<\/section>\n<p><span style=\"font-family: Roboto, sans-serif; font-size: 16px; font-weight: bold;\">Full job description<\/span><\/p>\n<div id=\"jobDescriptionText\" class=\"jobsearch-jobDescriptionText jobsearch-JobComponent-description css-kqe8pq eu4oa1w0\">\n<div>\n<p><b>Job Description:<\/b><\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<p>At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.<\/p>\n<p>&nbsp;<\/p>\n<p>One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We\u2019re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<p>Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.<\/p>\n<p>&nbsp;<\/p>\n<p>Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<p><b>Job Description:<\/b><br \/>\nThis job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<p><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Identifies client needs and recommends solutions when fraud has been identified<\/li>\n<li>Records data captured during client interactions accurately<\/li>\n<li>Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis<\/li>\n<li>Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy<\/li>\n<li>Complies with industry regulations, bank procedures, integrity levels of the department&#8217;s system, and financial controls<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<p><b>Required Qualifications:<\/b><\/p>\n<ul>\n<li>Has 1+ years of customer\/client service experience, including experience handling difficult client situations.<\/li>\n<li>Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients\u2019 financial lives.<\/li>\n<li>Fully understands how life events can impact a client\u2019s financial situation and is prepared to actively advise solutions and analyze\/resolve complex client problems through creative solutions.<\/li>\n<li>Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.<\/li>\n<li>Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.<\/li>\n<li>Communicates effectively and confidently with all clients to make their financial lives better.<\/li>\n<li>Has the ability to engage with clients \u2013 begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.<\/li>\n<li>Is comfortable receiving ongoing performance feedback and coaching.<\/li>\n<li>Has the ability to learn and adapt to new information and technology platforms.<\/li>\n<li>Has at least an intermediate level of proficiency with computers and current technology.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<p><b>Desired Qualifications:<\/b><\/p>\n<ul>\n<li>1+ years of experience in the banking\/financial industry.<\/li>\n<li>1+ years of experience working in a client service capacity.<\/li>\n<\/ul>\n<p><b>Skills:<\/b><\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\">Client Services Representative II<\/a><\/h5>\n<ul>\n<li>Attention to Detail<\/li>\n<li>Customer Service Management<\/li>\n<li>Customer and Client Focus<\/li>\n<li>Issue Management<\/li>\n<li>Active Listening<\/li>\n<li>Adaptability<\/li>\n<li>Client Solutions Advisory<\/li>\n<li>Data Collection and Entry<\/li>\n<li>Problem Solving<\/li>\n<li>Account Management<\/li>\n<li>Analytical Thinking<\/li>\n<li>Client Experience Branding<\/li>\n<li>Fraud Management<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"jobsearch-JobInfoHeader-title-container  css-bbq8li eu4oa1w0\">\n<h3 class=\"jobsearch-JobInfoHeader-title css-1b4cr5z e1tiznh50\" dir=\"ltr\" lang=\"en\" style=\"text-align: center;\" data-testid=\"jobsearch-JobInfoHeader-title\">Client Services Representative II<\/h3>\n<\/div>\n<p>&nbsp;<\/p>\n<section id=\"st-additionalInformation\" class=\"job-section\">\n<div class=\"wysiwyg\">\n<h4>\u201cTop 10 Interview Questions\u201d<\/h4>\n<ul>\n<li>Can you tell us about yourself?<\/li>\n<li>What interests you about this position?<\/li>\n<li>What are your strengths?<\/li>\n<li>What are your weaknesses?<\/li>\n<li>Can you give an example of a time when you solved a problem creatively?<\/li>\n<li>How do you handle stress and pressure?<\/li>\n<li>How would you describe your work style?<\/li>\n<li>Can you tell us about a time when you had to work with a difficult<\/li>\n<li>colleague or supervisor?<\/li>\n<li>How do you stay organized and prioritize tasks?<\/li>\n<li>What are your long-term career goals?<\/li>\n<\/ul>\n<h4>Document Required:<\/h4>\n<ul>\n<li>Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read<\/li>\n<li>the Official Notification Before Applying.<\/li>\n<li>Document \u2013 Qualifications certificate with mark sheets.<\/li>\n<li>Passport size Photographs<\/li>\n<li>Signature<\/li>\n<\/ul>\n<h4>How to apply:<\/h4>\n<ul>\n<li>All the eligible candidates can apply for This Job as mentioned below<\/li>\n<li>Read the official notification carefully From the Official Website.<\/li>\n<li>Read the Notification Carefully Before Applying.<\/li>\n<li>Fill out The Application Form (The link Is Given Below)<\/li>\n<li>Attach the Required Document and Passport Size Photo with Signature.<\/li>\n<li>Then Submit. Done.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/section>\n<div class=\"jobsearch-JobInfoHeader-title-container  css-bbq8li eu4oa1w0\">\n<h3 class=\"jobsearch-JobInfoHeader-title css-1b4cr5z e1tiznh50\" dir=\"ltr\" lang=\"en\" style=\"text-align: center;\" data-testid=\"jobsearch-JobInfoHeader-title\">Client Services Representative II<\/h3>\n<\/div>\n<div class=\"css-1moflg3 eu4oa1w0\" data-testid=\"jobsearch-CompanyInfoContainer\">\n<div class=\"css-qfj5n1 eu4oa1w0\">\n<div>\n<div class=\"css-39gvaf eu4oa1w0\">\n<div class=\"css-1h46us2 eu4oa1w0\">\n<div class=\"css-hon9z8 eu4oa1w0\" data-company-name=\"true\" data-testid=\"inlineHeader-companyName\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"text-align: center;\"><a href=\"https:\/\/joblagii.com\/company\/bank-of-america\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2008\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/depositphotos_411304996-stock-illustration-apply-now-button-rounded-sign-300x159.jpg\" alt=\"\" width=\"255\" height=\"135\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Full job description Job Description: Client Services Representative II At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. &nbsp; One [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1048,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[725,1,108],"tags":[726],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Client Services Representative II<\/title>\n<meta name=\"description\" content=\"Client Services Representative II jobs , work from home , online assistant job , work from home remote jobs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Services Representative II\" \/>\n<meta property=\"og:description\" content=\"Client Services Representative II jobs , work from home , online assistant job , work from home remote jobs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/\" \/>\n<meta property=\"og:site_name\" content=\"Latest Remote Jobs in USA\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-20T05:00:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/07\/remote.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"exam4sure@blogadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"exam4sure@blogadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/\",\"url\":\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/\",\"name\":\"Client Services Representative II\",\"isPartOf\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/07\/remote.jpg\",\"datePublished\":\"2024-05-20T05:00:05+00:00\",\"dateModified\":\"2024-05-20T05:00:05+00:00\",\"author\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/#\/schema\/person\/911705547976b87bb88c5b29925ed074\"},\"description\":\"Client Services Representative II jobs , work from home , online assistant job , work from home remote jobs\",\"breadcrumb\":{\"@id\":\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/client-services-representative-ii\/#primaryimage\",\"url\":\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/07\/remote.jpg\",\"contentUrl\":\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/07\/remote.jpg\",\"width\":1200,\"height\":800,\"caption\":\"Customer Care Operator - 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