{"id":22232,"date":"2024-07-29T10:12:52","date_gmt":"2024-07-29T10:12:52","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?page_id=22232"},"modified":"2024-07-29T10:12:52","modified_gmt":"2024-07-29T10:12:52","slug":"customer-service-analyst-2","status":"publish","type":"page","link":"https:\/\/exam4sure.com\/jobs\/customer-service-analyst-2\/","title":{"rendered":"CUSTOMER SERVICE ANALYST"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

Customer Excellence Analyst<\/strong><\/p>\n

Would be responsible for handling, pursuing and analysing all activities related to the service Kraftheinz gives to its customers including but not limited to case fill rate (CFR), request delivery date (RDD), Customer claims, Customer engagement and Order management to guarantee best in class service level among our customers and competitors.<\/p>\n

It is expected for this role to work with cross functional teams and directly with customers in order to find solutions and develop actions to close gaps within the actuals and service targets or to increase service level in the main KPI\u2019s mentioned before.<\/p>\n

CUSTOMER SERVICE ANALYST<\/a><\/h5>\n

Key Accountabilities<\/strong><\/p>\n

Meet\/Collaborate with supply and logistics teams, securing to meet the UTT CFR and RDD monthly targets.<\/p>\n

Accountable for managing and delivering the service targets of the UTT channels accounts assigned (Mainly Costa Rica source).<\/p>\n

Accountable for understanding root causes, service issues and co-create actions to improve service level | Gather data of service measure by the customer (SAMBC) | Execute collaborative forecast routines with customers.<\/p>\n

Periodically meet with the Customers \u2013 Accounts assigned, to discuss service performance, Forecast accuracy results, Service Level agreements, customer engagement action plan & others.<\/p>\n

Data gathering and analysing to continuously improve MOQs, Order frequencies and other features of the customer order profile and purchase habits.<\/p>\n

Be a bridge for communication\/Solutions\/Actions between supply teams, Commercial teams and the Customer supply and commercial teams.<\/p>\n

Execute daily order management processes to prevent cuts, order delays or other affections to service. Also work closely to logistics, quality and supply teams to look for product availability.<\/p>\n

CUSTOMER SERVICE ANALYST<\/a><\/h5>\n

Participate \u2013 Collaborate and Engage in the implementation of supply chain value projects, for both removing cost or enable value creation while collaborating with commercial, supply and customer excellence teams.<\/p>\n

Knowledge & Experience<\/strong><\/p>\n

Industrial Engineer \/ Business Administrator or related.<\/p>\n

Intermediate English.<\/p>\n

+3 year of experience in Supply, Logistics, Customer Service or related field.<\/p>\n

Experience managing relations with customers, commercial and supply teams.<\/p>\n

Ubication: Coyol, Alajuela, Costa Rica.<\/p>\n

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CUSTOMER SERVICE ANALYST<\/strong><\/h3>\n

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