Your day to day<\/strong><\/p>\n \u2022 Innovative Strategy Development: Drive the creation of a dynamic Customer Care strategy that aligns with our innovative product commercialization and long-term goals. Your insights will be crucial in shaping a future-focused customer experience. Who we are looking for<\/strong><\/p>\n \u2022 Matric qualification is required; a relevant university degree is a plus. If you\u2019re ready to take on a challenging and rewarding role that will allow you to make a real difference in the customer service landscape, we\u2019d love to hear from you.<\/p>\n Join us and be part of a team that’s revolutionizing customer care!<\/p>\n <\/p>\n
\n\u2022 Empowerment and Mentorship: Lead the implementation of PMI\u2019s Customer Care training framework. Through coaching and mentoring, you’ll empower our team to deliver unparalleled service.
\n\u2022 Global and Local Impact: Spearhead the deployment of global service strategies and tailor them to local needs. Present forward-thinking service concepts and strategies to Senior Management, drawing from global best practices and local customer insights.
\n\u2022 Pioneering Service Offerings: Collaborate across functions and with service partners to introduce groundbreaking service offerings. Identify and capitalize on service improvement opportunities, ensuring our processes are always evolving.
\n\u2022 Vendor Excellence: Oversee vendor relationships, ensuring top-notch service delivery while maintaining cost-effectiveness. Your leadership will ensure we consistently exceed customer expectations.
\n\u2022 Knowledge Leadership: Keep all toolkits, content, and training materials up to date. Establish a comprehensive training framework to continually upskill our partners.
\n\u2022 Comprehensive Reporting: Develop a robust reporting framework that includes key metrics, documentation, and processes. Your work will ensure transparency and continuous improvement.
\n\u2022 Strategic Market Support: Lead quarterly Service Review Meetings to provide a clear and current view of PMI services in the market, ensuring alignment with our strategic objectives.
\n\u2022 Collaborative Commercialisation: Partner with all market functions to craft a commercialization support strategy, business development plan, and service roadmap. Your collaboration will drive our market success.
\n\u2022 Seamless Communication: Foster an environment of clear communication between service organizations and collaborators, enhancing our service offerings and processes.
\n\u2022 Adaptability and Innovation: Embrace change and ambiguity, using them as opportunities to innovate and lead our customer service initiatives.<\/p>\nCustomer Service Specialist<\/a><\/h5>\n
\n\u2022 Extensive experience in customer care and service operations within a call centre environment is non-negotiable, especially in fast-paced markets.
\n\u2022 Proven leadership in customer service roles, with a strong foundation in management training.
\n\u2022 Background in cross-functional roles, including supply chain, COD, and operations, is preferred.
\n\u2022 Expertise with CRM systems, customer retention programs, complaints management, and Customer Care Operations in the consumer electronics\/FMCG sectors.
\n\u2022 Exceptional analytical and problem-solving skills, with a knack for deriving actionable insights from customer feedback.
\n\u2022 Outstanding interpersonal, written, and verbal communication skills.
\n\u2022 Experience in mediation and conflict resolution.<\/p>\nCustomer Service Specialist<\/a><\/h5>\n
Customer Service Specialist<\/strong><\/h3>\n
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