{"id":21853,"date":"2024-07-25T06:58:46","date_gmt":"2024-07-25T06:58:46","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?page_id=21853"},"modified":"2024-07-25T06:58:46","modified_gmt":"2024-07-25T06:58:46","slug":"technical-support-engineer-2","status":"publish","type":"page","link":"https:\/\/exam4sure.com\/jobs\/technical-support-engineer-2\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"<p><strong>Responsibilities:<\/strong><\/p>\n<p>\u2022 Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation<br \/>\n\u2022 Install and configure services as per the approved implementation plan<br \/>\n\u2022 Carry out technology, professional and maintenance support services as per scope within the stipulated duration\/ timeline<br \/>\n\u2022 Provide level 1 support (basic hardware break-fix &amp; troubleshooting of hardware and software issues ) for installed services<br \/>\n\u2022 Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation<br \/>\n\u2022 Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)<br \/>\n\u2022 Undergo technical trainings and obtain technical certifications that are required to meet suppliers\u2019 mandatory technical requirements<br \/>\n\u2022 Conduct knowledge transfer training (where required)<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Tech-Data\">Technical Support Engineer<\/a><\/h5>\n<p><strong>Knowledge, Skills and Experience:<\/strong><\/p>\n<p>\u2022 Minimum 3 years of relevant experience<br \/>\n\u2022 Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and\/or end user computing)<br \/>\n\u2022 Strong technical knowledge on the assigned solution domain\/product<br \/>\n\u2022 Knowledge of product portfolio in other technology domain is desirable<br \/>\n\u2022 Expertise in enterprise products implementation, migration and support.<br \/>\n\u2022 Strong interpersonal skills with a customer-centric attitude<br \/>\n\u2022 Strong oral and written communication skills<br \/>\n\u2022 Strong attention to technical details, priority management and planning skills<br \/>\n\u2022 Ability to work independently with little to no supervision<br \/>\n\u2022 Results-oriented<br \/>\n\u2022 Strong documentation skills<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Tech-Data\">Technical Support Engineer<\/a><\/h5>\n<p><strong>What\u2019s In It For You?<\/strong><\/p>\n<ul>\n<li><strong>Elective Benefits:<\/strong>\u00a0Our programs are tailored to your country to best accommodate your lifestyle.<\/li>\n<li><strong>Grow Your Career:\u00a0<\/strong>Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.<\/li>\n<li><strong>Elevate Your Personal Well-Being:<\/strong>\u00a0Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.<\/li>\n<li><strong>Diversity, Equity &amp; Inclusion:\u00a0<\/strong>It\u2019s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.<\/li>\n<li><strong>Make the Most of our Global Organization<\/strong>: Network with other new co-workers within your first 30 days through our onboarding program.<\/li>\n<li><strong>Connect with Your Community:<\/strong>\u00a0Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Tech-Data\">Technical Support Engineer<\/a><\/h5>\n<p><strong>Don\u2019t meet every single requirement? Apply anyway.<\/strong><\/p>\n<p>At Tech Data, a TD SYNNEX Company, we\u2019re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you\u2019re excited about working for our company and believe you\u2019re a good fit for this role, we encourage you to apply. You may be exactly the person we\u2019re looking for!<\/p>\n<p>We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong>Technical Support Engineer<\/strong><\/h3>\n<p style=\"text-align: center;\"><a href=\"https:\/\/joblagii.com\/company\/Tech-Data\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-19403\" src=\"https:\/\/tamsconsultants.com\/blog\/wp-content\/uploads\/2024\/03\/apply-300x99.jpg\" alt=\"\" width=\"300\" height=\"99\" \/><\/a><\/p>\n<p>\u00a0<script type=\"application\/ld+json\"> {\n \"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\",\n \"title\": \"Technical Support Engineer\", \"description\": \"Responsibilities: &bull; Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation &bull; Install and configure services as per the approved implementation plan &bull; Carry out technology, professional and maintenance support services as per scope within the stipulated duration\/ timeline &bull; Provide level 1 support (basic hardware break-fix &amp; troubleshooting of hardware and software issues ) for installed services &bull; Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation &bull; Provide outstanding quality of service and meet predefined customer service level agreement (SLAs) &bull; Undergo technical trainings and obtain technical certifications that are required to meet suppliers&rsquo; mandatory technical requirements &bull; Conduct knowledge transfer training (where required)&nbsp; &nbsp;\n Knowledge, Skills and Experience: &bull; Minimum 3 years of relevant experience &bull; Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and\/or end user computing) &bull; Strong technical knowledge on the assigned solution domain\/product &bull; Knowledge of product portfolio in other technology domain is desirable &bull; Expertise in enterprise products implementation, migration and support.\n &bull; Strong interpersonal skills with a customer-centric attitude &bull; Strong oral and written communication skills &bull; Strong attention to technical details, priority management and planning skills &bull; Ability to work independently with little to no supervision &bull; Results-oriented\n &bull; Strong documentation skills What&rsquo;s In It For You?\n Elective Benefits:&nbsp;Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career:&nbsp;Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\n Elevate Your Personal Well-Being:&nbsp;Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\n Diversity, Equity &amp; Inclusion:&nbsp;It&rsquo;s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\n Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\n Connect with Your Community:&nbsp;Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\n &nbsp;\n Don&rsquo;t meet every single requirement? Apply anyway.\n At Tech Data, a TD SYNNEX Company, we&rsquo;re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you&rsquo;re excited about working for our company and believe you&rsquo;re a good fit for this role, we encourage you to apply. You may be exactly the person we&rsquo;re looking for!\n We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. 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