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- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues<\/li>\n
- Consult on customer success – Advise customers on how to successfully leverage the product\/service based on their unique needs<\/li>\n
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic<\/li>\n
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development<\/li>\n<\/ul>\n
Customer Service Representative\u00a0<\/a><\/h5>\n
Requirements:<\/strong><\/p>\n
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- Bachelor\u2019s degree, High School Diploma or equivalent<\/li>\n
- 1-2 years proven experience in supporting client success a plus<\/li>\n
- Excellent written and verbal communication skills<\/li>\n
- Ability to address complaints and issues with effective solutions and a positive attitude<\/li>\n
- Passion for delighting customers with above and beyond service<\/li>\n
- Excellent time-management and prioritization skills<\/li>\n
- Familiarity with CRM system<\/li>\n<\/ul>\n
Customer Service Representative\u00a0<\/a><\/h5>\n
About Nemas International:<\/strong><\/p>\n
Nemas International is a full service provider of consumer product management, warranty and support for original equipment manufacturers and branded products throughout the Americas.<\/p>\n
Our employees enjoy a work culture that promotes equality and diversity.<\/p>\n
Nemas International benefits include health care, paid time off, retirement savings, employee assistance programs and professional development.<\/p>\n
Employees can also take advantage of offerings like casual dress code, 401k, corporate discounts, and gym memberships etc.<\/p>\n
<\/p>\n
Customer Service Representative<\/strong><\/h3>\n
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