{"id":21526,"date":"2024-07-20T09:44:05","date_gmt":"2024-07-20T09:44:05","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?page_id=21526"},"modified":"2024-07-20T09:44:05","modified_gmt":"2024-07-20T09:44:05","slug":"customer-success-manager-2","status":"publish","type":"page","link":"https:\/\/exam4sure.com\/jobs\/customer-success-manager-2\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<p><strong>Introduction<\/strong><\/p>\n<p>As a Customer Success Manager \u2013 Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM\u2019s solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you\u2019ll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.<\/p>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Ibm\">Customer Success Manager<\/a><\/h5>\n<p><strong>Your Role and Responsibilities<\/strong><\/p>\n<ul>\n<li>Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.<\/li>\n<li>Deliver value associated with customer investment in Apptio\u2019s Cloudability Products.<\/li>\n<li>Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.<\/li>\n<li>Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.<\/li>\n<li>Conduct regular cadence with the Customer and update them regarding the new features\/releases of Apptio Products and help them understand what value they bring to the table.<\/li>\n<li>If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Ibm\">Customer Success Manager<\/a><\/h5>\n<p><strong>Required Technical and Professional Expertise<\/strong><\/p>\n<ul>\n<li>Overall, 5 \u2013 7 years of industry experience.<\/li>\n<li>Good knowledge of Cloud (AWS Practioner Level).<\/li>\n<li>Team player with solid communication and presentation skills.<\/li>\n<li>Assist in gathering functional and business requirements from the client and translating them into a functional hosted solution design that met customer needs, provided maximum solution value, and was within the scope of Apptio products\/services.<\/li>\n<li>Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications.<\/li>\n<li>Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines.<\/li>\n<li>Provide customers with end-user training as needed.<\/li>\n<li>Collaborate with other departments to ensure customer satisfaction and resolve issues promptly.<\/li>\n<li>Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite.<\/li>\n<li>Work with content management to consolidate customer commonalities into best practices and product templates.<\/li>\n<\/ul>\n<h5><a href=\"https:\/\/joblagii.com\/company\/Ibm\">Customer Success Manager<\/a><\/h5>\n<p><strong>Preferred Technical and Professional Expertise<\/strong><\/p>\n<ul>\n<li>Self starter able to come up to speed on complex, difficult concepts with minimal assistance.<\/li>\n<li>Ability to breakdown complex information into simple solution requirements.<\/li>\n<li>Strong to expert skills in data analysis.<\/li>\n<li>Knowledge of enterprise IT organizational, business, and technical environments.<\/li>\n<li>Strong English written\/ oral skills.<\/li>\n<li>General understanding of basic financial concepts such as general ledger, budget, forecast and cost.<\/li>\n<li>General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.<\/li>\n<li>Experience with Apptio tool and certification.<\/li>\n<li>Skilled at working with large data sets, quickly detecting and resolving data-related issues.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong>Customer Success Manager\u00a0<\/strong><\/h3>\n<p style=\"text-align: center;\"><a href=\"https:\/\/joblagii.com\/company\/Ibm\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-19403\" src=\"https:\/\/tamsconsultants.com\/blog\/wp-content\/uploads\/2024\/03\/apply-300x99.jpg\" alt=\"\" width=\"300\" height=\"99\" \/><\/a><\/p>\n<p>\u00a0<script type=\"application\/ld+json\"> {   \"@context\": \"https:\/\/schema.org\/\",   \"@type\": \"JobPosting\",   \"title\": \"Customer Success Manager \",   \"description\": \"Introduction As a Customer Success Manager &ndash; Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM&rsquo;s solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you&rsquo;ll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment. Your Role and Responsibilities &nbsp; \n\tOwn a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships. \tDeliver value associated with customer investment in Apptio&rsquo;s Cloudability Products. \tUnderstand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams. \tEnsure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention. \tConduct regular cadence with the Customer and update them regarding the new features\/releases of Apptio Products and help them understand what value they bring to the table. \tIf you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for. Required Technical and Professional Expertise \n\tOverall, 5 &ndash; 7 years of industry experience. \tGood knowledge of Cloud (AWS Practioner Level). \tTeam player with solid communication and presentation skills. \tAssist in gathering functional and business requirements from the client and translating them into a functional hosted solution design that met customer needs, provided maximum solution value, and was within the scope of Apptio products\/services. \tConfigure, test, and document Apptio dashboards and underlying data models to meet functional specifications. \tWork closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines. \tProvide customers with end-user training as needed. \tCollaborate with other departments to ensure customer satisfaction and resolve issues promptly. \tWork with the product management and development organization to channel client feedback into future releases of the Apptio product suite. \tWork with content management to consolidate customer commonalities into best practices and product templates. 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Highly organized, with a natural flare for spotting growth opportunities, you\u2019ll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment. Customer Success [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Success Manager - Latest Remote Jobs in USA<\/title>\n<meta name=\"description\" content=\"Customer Success Manager\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exam4sure.com\/jobs\/customer-success-manager-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager - Latest Remote Jobs in USA\" \/>\n<meta property=\"og:description\" content=\"Customer Success Manager\" \/>\n<meta property=\"og:url\" content=\"https:\/\/exam4sure.com\/jobs\/customer-success-manager-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Latest Remote Jobs in USA\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tamsconsultants.com\/blog\/wp-content\/uploads\/2024\/03\/apply-300x99.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-success-manager-2\/\",\"url\":\"https:\/\/exam4sure.com\/jobs\/customer-success-manager-2\/\",\"name\":\"Customer Success Manager - 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