{"id":19651,"date":"2024-07-05T05:58:14","date_gmt":"2024-07-05T05:58:14","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?page_id=19651"},"modified":"2024-07-05T05:58:14","modified_gmt":"2024-07-05T05:58:14","slug":"administrative-assistant-2","status":"publish","type":"page","link":"https:\/\/exam4sure.com\/jobs\/administrative-assistant-2\/","title":{"rendered":"Administrative Assistant"},"content":{"rendered":"

CORE WORK ACTIVITIES<\/strong><\/p>\n

Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests\u2019 service needs.<\/p>\n

Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.<\/p>\n

Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.<\/p>\n

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Policies and Procedures<\/strong><\/p>\n

\u2022 Maintains confidentiality of proprietary materials and information.<\/p>\n

\u2022 Protects the privacy and security of guests and coworkers.<\/p>\n

\u2022 Follows company and department policies and procedures.<\/p>\n

\u2022 Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<\/p>\n

\u2022 Performs other reasonable job duties as requested by Supervisors. Guest Relations<\/p>\n

\u2022 Addresses guests’ service needs in a professional, positive, and timely manner.<\/p>\n

\u2022 Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.<\/p>\n

\u2022 Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.<\/p>\n

\u2022 Anticipates guests’ service needs, including asking questions to better understand needs and watching\/listening to guest preferences and acting on them whenever possible.<\/p>\n

\u2022 Thank guests with genuine appreciation and provides a fond farewell.<\/p>\n

\u2022 Assists other associates to ensure proper coverage and prompt guest service.<\/p>\n

Communication<\/strong><\/p>\n

\u2022 Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person\/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<\/p>\n

\u2022 Speaks to guests and co-workers using clear, appropriate and professional language.<\/p>\n

\u2022 Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.<\/p>\n

\u2022 Communicates efficiently with others to effectively exchange information.<\/p>\n

Working with Others<\/strong><\/p>\n

\u2022 Supports all co-workers and treats them with dignity and respect.<\/p>\n

\u2022 Develops and maintains positive and productive working relationships with other associates and departments.<\/p>\n

\u2022 Partners with and assists others to promote an environment of teamwork and achieve common goals.<\/p>\n

\u2022 Handles sensitive issues with associates and\/or guests with tact, respect, diplomacy, and confidentiality.<\/p>\n

Physical Tasks<\/strong><\/p>\n

\u2022 Enters and locates work-related information using computers and\/or point of sale systems.<\/p>\n

\u2022 Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.<\/p>\n

Documentation\/Reporting<\/strong><\/p>\n

\u2022 Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. Computers\/Software<\/p>\n

\u2022 Transmits information or documents using a computer.<\/p>\n

\u2022 Enters and retrieves information contained in computer databases and software to update records, files, reservations.<\/p>\n

\u2022 Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.<\/p>\n

Office Equipment<\/strong><\/p>\n

\u2022 Transmits information or documents using mail, or fax machine.<\/p>\n

\u2022 Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals. Safety and Security<\/p>\n

\u2022 Reports work related accidents, or other injuries immediately upon occurrence to manager\/supervisor.<\/p>\n

\u2022 Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<\/p>\n

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Administrative Assistant<\/h3>\n

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