{"id":17119,"date":"2024-06-13T05:47:19","date_gmt":"2024-06-13T05:47:19","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?page_id=17119"},"modified":"2024-06-13T05:47:19","modified_gmt":"2024-06-13T05:47:19","slug":"customer-service-representative-9","status":"publish","type":"page","link":"https:\/\/exam4sure.com\/jobs\/customer-service-representative-9\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"

Responsibilities<\/strong><\/p>\n

Howmet Fastening Systems (HFS) is seeking a Customer Service Representative in Torrance, CA. HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we\u2019re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found\u2026 nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.<\/p>\n

About Howmet Aerospace<\/strong><\/p>\n

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company\u2019s sales for 2021 approximated $5 billion. The Company\u2019s primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company\u2019s differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit , including content shared during the Company\u2019s May 2022 Technology Day.<\/p>\n

Primary Purpose<\/strong><\/p>\n

Performs customer service duties in accordance with department and company objectives. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services. Solicits and maintains favorable contacts with current and potential key accounts. Develops relationships with internal and external customers that will benefit the overall business plan. Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share. These areas include but not limited to timely quotes to customer, customer schedule changes and delivery issues in production. Follow-up on quotes and determine why business is lost (i.e., Pricing, lead-time, or delivery).<\/p>\n

Major Activities<\/strong>
\n\u2022 Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer\u2019s orders. Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
\n\u2022 Train other CSRs on daily activities, including but not limited to RFQs and proper formatting
\n\u2022 Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc.
\n\u2022 Acts as liaison between customers and internal departments. Interface with various HFS departments, i.e., Shipping, Planning, Engineering, and Quality.
\n\u2022 Able to process\/prepare and coordinate large spreadsheets\/LTA\u2019s, as required, for the Customer Support team
\n\u2022 Prepares quotes for the customers, which include pricing and delivery. If pricing is not available, coordinate with the necessary department to obtain pricing. Work with factory if delivery does not meet the needs of the customer
\n\u2022 Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required. Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order. Address customers\u2019 needs on late deliveries or expedited parts as required
\n\u2022 Perform proper Contract Review and follow all Sales Procedures as required
\n\u2022 Maintain organized sales files. Sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory
\n\u2022 Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary
\n\u2022 Work with Howmet Credit on past dues invoices or short pays. Perform necessary research to resolve the problem. Initiate credit\/debit memos as required
\n\u2022 Obtain knowledge of Howmet Fastening Systems products, which include conversions, substitutions, and knowledge of competitor\u2019s products
\n\u2022 On occasion, visit assigned customers with coordination of Account Manager and Team Leader
\n\u2022 Must understand customer\u2019s terms and conditions and long-term agreements. Possess an understanding of contract language
\n\u2022 Train co-workers and mentor less-senior employees
\n\u2022 As required, in the absence of other department team members work to support their customers in a backup roll
\n\u2022 Able to work with minimum supervision.
\n\u2022 Handle a fast-paced work environment and be able to deal with stressful situations
\n\u2022 Must be well organized and have good time management skills<\/p>\n

Benefits\/Salary:<\/strong><\/p>\n

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $50K to $60K.<\/p>\n

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\nQualifications<\/strong><\/p>\n

Basic Requirements
\n\u2022 3 year of experience with customer service\/sales preferably in a manufacturing environment
\n\u2022 Must have strong interpersonal and communication skills
\n\u2022 Must be proficient in Microsoft Word, Excel, & PowerPoint
\n\u2022 50+ Words per Minute
\n\u2022 Familiarity with HFS systems (COP, CPQ, GCS) preferred
\n\u2022 Must be able to read, write and understand English
\n\u2022 Strong problem solving & organizational skills
\n\u2022 Be familiar with distributor accounts and specifics regarding distributor agreements and procedures
\n\u2022 Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
\n\u2022 This position entails access to export-controlled items and employment offers are conditioned upon an applicant\u2019s ability to lawfully obtain access to such items<\/p>\n

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\nAbout Us<\/strong><\/p>\n

About Howmet Aerospace<\/strong><\/p>\n

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels.<\/p>\n

Customer Service Representative<\/h3>\n

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