{"id":15685,"date":"2024-05-30T06:25:59","date_gmt":"2024-05-30T06:25:59","guid":{"rendered":"https:\/\/exam4sure.com\/jobs\/?page_id=15685"},"modified":"2024-05-30T06:25:59","modified_gmt":"2024-05-30T06:25:59","slug":"customer-care-representative","status":"publish","type":"page","link":"https:\/\/exam4sure.com\/jobs\/customer-care-representative\/","title":{"rendered":"Customer care representative"},"content":{"rendered":"<h6 class=\"title\">Job Description<\/h6>\n<p>Customer Care Representative I \/ II \/ III \u2013 Remote<\/p>\n<p>Location : Denver, CO JobFamily : Customer Service Req # : PS68594 Date Posted : Feb 28, 2022 Description \u2026<\/p>\n<p>Description<\/p>\n<p>SHIFT : Day Job<\/p>\n<p>SCHEDULE : Full-time<\/p>\n<p>Be part of an extraordinary team.<\/p>\n<p><strong>Customer Care Representative<\/strong><\/p>\n<p>This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.<\/p>\n<p>As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.<\/p>\n<p>If you want to be a part of this exciting team, make a difference in someones life and help make healthcare easy, apply today!<\/p>\n<p><strong>Heres what a typical day may look like :<\/strong><\/p>\n<p>\u0095 You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.<br \/>\n\u0095 You will partner internally to create a seamless experience for our customers and resolve potential issues.<\/p>\n<p><strong>Heres what Anthem offers :<\/strong><\/p>\n<p>\u0095 A career path with opportunity for growth<br \/>\n\u0095 Ability to obtain your associates or bachelors degree or further your education with tuition reimbursement.<br \/>\n\u0095 Affordable Health Insurance, Dental, Vision and Basic Life<br \/>\n\u0095 401K match, Paid Time Off, Holiday Pay<br \/>\n\u0095 Quarterly incentive bonus and annual increases plan based on performance.<\/p>\n<p><strong>Qualifications<\/strong><\/p>\n<p>This position can be filled at Customer Care Representative I, II, III level. The hiring manager will determine the level, based on the candidates experience and background.<\/p>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<p>\u0095 CCRI \u2013 Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.<br \/>\n\u0095 CCRII \u2013 Requires a HS diploma or equivalent and a minimum of 1 year of the company\u2019s experience in an automated customer service environment;<\/p>\n<p>or any combination of education and experience which would provide an equivalent background.<\/p>\n<p>CCRIII \u2013 Requires a HS diploma or equivalent and a minimum of 3 years of the company\u2019s experience in an automated customer service environment;<\/p>\n<h3 style=\"text-align: center;\">Customer care representative<\/h3>\n<p><a href=\"https:\/\/joblagii.com\/company\/anthem\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1843 aligncenter\" src=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-1-300x116.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><script type=\"application\/ld+json\" class=\"saswp-schema-markup-output\">\n[{\"@context\":\"https:\/\/schema.org\/\",\"@type\":\"JobPosting\",\"@id\":\"https:\/\/wfh.mysmartpros.com\/jobs\/customer-care-representative-13\/https:\/\/wfh.mysmartpros.com\/jobs\/customer-care-representative-13\/\",\"datePosted\":\"2024-05-30T08:54:16+00:00\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"mysmartpros\",\"sameAs\":\"https:\/\/wfh.mysmartpros.com\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}},\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"value\":{\"@type\":\"QuantitativeValue\",\"unitText\":\"HOUR\"},\"currency\":\"USD\"},\"estimatedSalary\":{\"@type\":\"MonetaryAmount\",\"value\":{\"@type\":\"QuantitativeValue\"}},\"title\":\"Customer care representative\",\"description\":\" \\r\\n<\/p>\n<div>\n<p>\\n<\/p>\n<h3 class=\\\"title\\\">Job Description<\/h3>\n<p>\\n\\n<\/p>\n<p>Customer Care Representative I \/ II \/ III \u2013 Remote<\/p>\n<p>\\n\\n<\/p>\n<p>Location : Denver, CO JobFamily : Customer Service Req # : PS68594 Date Posted : Feb 28, 2022 Description \u2026<\/p>\n<p>\\n<\/p>\n<p>Description<\/p>\n<p>\\n<\/p>\n<p>SHIFT : Day Job<\/p>\n<p>\\n<\/p>\n<p>SCHEDULE : Full-time<\/p>\n<p>\\n<\/p>\n<p>Be part of an extraordinary team.<\/p>\n<p>\\n<\/p>\n<p>Customer Care Representative<\/p>\n<p>\\n<\/p>\n<p>This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.<\/p>\n<p>\\n<\/p>\n<p>As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.<\/p>\n<p>\\n<\/p>\n<p>If you want to be a part of this exciting team, make a difference in someones life and help make healthcare easy, apply today!<\/p>\n<p>\\n<\/p>\n<p>Heres what a typical day may look like :<br \/>\u0095 You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.<br \/>\u0095 You will partner internally to create a seamless experience for our customers and resolve potential issues.<\/p>\n<p>\\n<\/p>\n<p>Heres what Anthem offers :<br \/>\u0095 A career path with opportunity for growth<br \/>\u0095 Ability to obtain your associates or bachelors degree or further your education with tuition reimbursement.<br \/>\u0095 Affordable Health Insurance, Dental, Vision and Basic Life<br \/>\u0095 401K match, Paid Time Off, Holiday Pay<br \/>\u0095 Quarterly incentive bonus and annual increases plan based on performance.<\/p>\n<p>\\n<\/p>\n<p>Qualifications<\/p>\n<p>\\n<\/p>\n<p>This position can be filled at Customer Care Representative I, II, III level. The hiring manager will determine the level, based on the candidates experience and background.<\/p>\n<p>\\n<\/p>\n<p>Minimum Requirements<br \/>\u0095 CCRI \u2013 Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.<br \/>\u0095 CCRII \u2013 Requires a HS diploma or equivalent and a minimum of 1 year of the company\u2019s experience in an automated customer service environment;<\/p>\n<p>\\n<\/p>\n<p>or any combination of education and experience which would provide an equivalent background.<\/p>\n<p>\\n<\/p>\n<p>CCRIII \u2013 Requires a HS diploma or equivalent and a minimum of 3 years of the company\u2019s experience in an automated customer service environment;<\/p>\n<p>\\n<\/p>\n<p>or any combination of education and experience which would provide an equivalent background.<\/p>\n<p>\\n<\/p>\n<p>Ability to work from home with internet access and a quiet and private workspace.<\/p>\n<p>\\n<\/p>\n<p>Preferred Qualifications<br \/>\u0095 A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact<br \/>\u0095 A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns<br \/>\u0095 A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer<br \/>\u0095 Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.<br \/>\u0095 Flexible and quick learner, willing to adapt to changing customer and business needs.<\/p>\n<p>\\n<\/p>\n<p>We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.<\/p>\n<p>\\n<\/p>\n<p>The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19.<\/p>\n<p>\\n<\/p>\n<p>If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate.<\/p>\n<p>\\n<\/p>\n<p>Anthem will also follow all relevant federal, state and local laws.<\/p>\n<p>\\n<\/p>\n<p>Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For, is ranked as one of the 2020 Worlds Most Admired Companies among health insurers by Fortune magazine, and a 2020 Americas Best Employers for Diversity by Forbes.<\/p>\n<p>\\n<\/p>\n<p>To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.<\/p>\n<p>\\n<\/p>\n<p>Applicants who require accommodation to participate in the job application process may contact <a href=\\\"https:\/\/rdj.victorytuitions.in\/cdn-cgi\/l\/email-protection\\\" class=\\\"__cf_email__\\\">[email protected]<\/a> for assistance.<\/p>\n<p>\\n<\/p>\n<p>Last updated : 2024-04-10<\/p>\n<p>\\n<\/p>\n<p><a href=\\\"https:\/\/vacancyglobal.com\/register-candidate\/\\\">Apply Job!<\/a><\/p>\n<p>\\n\\n\\n<\/p><\/div>\n<p>\\r\\n<br \/>\\r\\n\",\"url\":\"https:\/\/wfh.mysmartpros.com\/jobs\/customer-care-representative-13\/\",\"validThrough\":\"2024-12-31\",\"employmentType\":\"PART_TIME\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"US\"},\"jobLocationType\":\"TELECOMMUTE\"}]\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description Customer Care Representative I \/ II \/ III \u2013 Remote Location : Denver, CO JobFamily : Customer Service Req # : PS68594 Date Posted : Feb 28, 2022 Description \u2026 Description SHIFT : Day Job SCHEDULE : Full-time Be part of an extraordinary team. Customer Care Representative This position will work virtually. Working [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer care representative - Latest Remote Jobs in USA<\/title>\n<meta name=\"description\" content=\"Customer care representative\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exam4sure.com\/jobs\/customer-care-representative\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer care representative - Latest Remote Jobs in USA\" \/>\n<meta property=\"og:description\" content=\"Customer care representative\" \/>\n<meta property=\"og:url\" content=\"https:\/\/exam4sure.com\/jobs\/customer-care-representative\/\" \/>\n<meta property=\"og:site_name\" content=\"Latest Remote Jobs in USA\" \/>\n<meta property=\"og:image\" content=\"https:\/\/exam4sure.com\/jobs\/wp-content\/uploads\/2023\/12\/appy-1-300x116.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/exam4sure.com\/jobs\/customer-care-representative\/\",\"url\":\"https:\/\/exam4sure.com\/jobs\/customer-care-representative\/\",\"name\":\"Customer care representative - 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