Specialist, Process Management

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement?

If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words.

Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

In addition to the responsibilities outlined in the original job description, the following duties are to be included as part of being a Business Requirements Analyst function on the Process Management team:

• Project Management: The role may be required to manage small projects or components of larger projects, ensuring that they are delivered on time and with high quality results that meet the business expectations.
• Stakeholder Engagement: Regular interaction with both business, automation, and IT stakeholders to gather and validate business requirements is a key part of this role. This includes facilitating and/or supporting standard and ad hoc meetings throughout the automation process from intake through delivery.
• Improvement Opportunity Review: The role will be responsible for reviewing opportunities within our current processes that are manual, repetitive, and simple in nature that can be reviewed for automation feasibility.
• Data Analysis: The role will be expected to perform in-depth data analysis leveraging transaction volumes, transaction processing times, etc. to quantify potential benefits for automation opportunities. They will also be expected to be able to retroactively quantify such benefits for implemented automations as needed.
• Risk Management: The role will be responsible for identifying potential risks related to business requirements and proposing mitigation strategies to ensure successful development solutions can be delivered.

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Specialist, you’ll work on complex business and/or system process analysis, design, implementation and operations. We’ll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance. In addition, you’ll have opportunities to create process change by integrating new processes with existing ones.

Job Description

Specialist, Process Management

Key Responsibilities:

• Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
• Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
• Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.
• Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.
• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.

Specialist, Process Management

• Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.
• Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
• Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.
• Mentors, educates and trains others on the use of process design techniques, methods and tools.
• Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.
• Coordinates activities for a process project team and helps monitor project schedules and costs.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director and does not have direct reports.

Typical Skills and Experiences:Education: Undergraduate degree in business, mathematics or related field preferred.

Experience: Typically, six or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains and comprehends business process operations or redesign techniques, methods and tools.

Understanding of business trends to support process design and operations to improve performance. Demonstrated experience in process analysis, process design and process implementation.

Specialist, Process Management

Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred.

Good communication skills required for interactions with others.