Specialist – Global Customer Solutions (Remote) – Apply Today

Hiring Organization:- United Airlines

Post Name:- Specialist – Global Customer Solutions (Remote) – Apply Today

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full – Time

Work Hours:- 8 Hours

Salary:- $35-$40/Year

Locations:- California

Full Job Descriptions:-

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to. Ensures cases are properly documented, represented and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of United. Root cause analysis as determined through a thorough investigation where appropriate suggestions to address failures are communicated
Work closely with other organizations to establish customer experience history for escalated incidents
Leadership updates and executive level communications to advise of incident handling and resolution
Proactively identifies opportunities to improve customer resolution
Provides SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups

The salary for this position is $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
Bonus eligible: yes
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
The Job Posting End Date is 03/17/2024
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

Minimum two years operational/contact center experience
Superior written communication skills; strong verbal skills
Ability to interact professionally with personnel at all levels of the organization, external
business partners, team members, and customers
Ability to maintain confidentiality
Ability both to work independently and collaboratively in a team environment
Demonstrated problem-solving ability, initiative, and superior decision-making skills
Excellent verbal and written communication skills including and the ability to translate
customer interaction at the executive level
Ease in working in fast paced dynamic and deadline driven environment
Proven analytical skills and superior attention to detail
Ability to prioritize work and effectively manage time
Ability to effectively work with employees at all levels of the organization
Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office
products and applications (e.g., Word, Excel, Power Point)
Must be legally authorized to work in the United States for any employer without sponsorship
Reliable, punctual attendance is an essential function of the position
Experience with highly complex cases and customer service escalations

What will help you propel from the pack (Preferred Qualifications):

BA in English, Journalism or related
Foreign language skills
EZR/SHARES proficiency
Strong subject matter expertise/working knowledge of United’s policies, procedures, and initiatives.

Airline Industry Experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Specialist – Global Customer Solutions (Remote) – Apply Today

Many people like to travel from one country to another. That’s why most of them look for jobs in airlines. Airlines job is one of the best ways to visit multiple countries within a month. If you are one of those who love to travel and are looking for airlines jobs, then you are at the right place. Here you will get the complete process for applying airlines jobs. But before we start there are questions.

Which Type Of Jobs You Are Looking
In Which Airlines You Are Looking To Get The Job

So to find out the answers of these two common questions we have explained almost every job in airlines companies and their requirements. And we also talked about the airlines companies of the USA.

Airlines Jobs List

Flight Attendant Jobs
Airline Administrative Support
Operations
Avionics Technicians
Regional Sales Manager
Flight Dispatcher
Ground / Airport Station Attendant
Aviation Meteorologist
Passenger Service Agent
Ramp Planner
Reservation Sales Agent
Sales Representative
Crew Schedule Coordinator
Airline Station Agent
Airline Ticket Agent
Airline Flight Instructor
Aviation Attorney

Airlines Companies List

Alaska Airlines
Allegiant Air
American Airlines
Avelo Airlines
Breeze Airways
Delta Air Lines
Eastern Airlines
Frontier Airlines
Hawaiian Airlines
JetBlue
Southwest Airlines
Spirit Airlines
Sun Country Airlines
United Airlines

As you can see there are 14 Airlines companies in the US. You can try all of them to get the jobs.

Here is one more thing. About which we did not talk yet, what about those people who are looking for WFH (Work From Home Jobs). If anyone of you wants to do work from home, then you can also get the opportunity from the side of these airlines jobs. A list of Remote Jobs is given below.