About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Senior Systems Support Specialist

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Manages development and daily support for project management system used at Discover. Oversees multiple projects, which require several cross-functional resources.

Position includes defining project requirements, development, testing, implementation and support for projects or systems of responsibility. Maintain a focus on end-user readiness and proactively understand and bring awareness to data trends. Manage project design and usability reviews.

Responsible for improving customer experiences through tracking, manages and optimizes all customer communication touch-points. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Senior Systems Support Specialist

Responsibilities

Manages project development process from requirements to implementation with and without Business Technology Project Management assistance.
Develops and maintains an effective understanding of systems needs and processes by managing strategies that drive channel health, improved agent processes and optimization. Manages project prioritization.
Supports any problems through ticket support, and administers systems as necessary.
Acts as a resource for colleagues with less experience, may direct the work of other staff members.
Meets with stakeholders to identify and outline requirements that help identify strategies to improve the operation.
Advocates on behalf of the field’s stakeholders and customers ensuring the implementation of projects have a positive net gain impact overall.
Establishes and manages business partner, Product Manager, Product Owner, and cross functional unit relationships.
Responsible for system access allocation and execution of system controls.

Senior Systems Support Specialist

Minimum Qualifications

At a minimum, here’s what we need from you:

H.S. Diploma or GED
2+ years of experience in management, project leadership, operational experience, customer service, or related experience
In lieu of a education, 2+ years Management, project leadership, operational experience, customer service, or related experience.

Senior Systems Support Specialist

Preferred Qualifications

If we had our say, we’d also look for:

Bachelor’s Degree in Business, or business-related field.
4+ years of experience in management, project leadership, operational experience, customer service, or related experience
In lieu of a degree, 4+ years of experience in management, project leadership, operational experience, customer service, or related field.
Priority systems administration experience.
Agile, Lean, or related project leadership certification
SCRUM Master certification
PMP

Compensation:

Senior Systems Support Specialist

The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan

Senior Systems Support Specialist

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

Senior Systems Support Specialist

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature