Senior Support Engineer

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.

Senior Support Engineer

And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

Senior Support Engineer

Responsible for managing (DT) Digital Technology aspects of large projects that are diverse and sophisticated. Coordinates project planning, training, execution, timing, functionality, quality, and cost. Required to interact with vendors and contractors. Understand technical/business requirements captured from the business units.

You will need strong organization & communication skills, you will have to possess excellent customer service skills. Have a solid background in project management, has a demonstrable understanding in Telecommunications Standards & practices. Candidate will ensure United’s IT Critical Infrastructure standards are followed.

The role is involved in project support of LAN “Local Area Network” WAN “Wide Area Network” VOIP “Voice Over IP”CCTV “Closed Circuit Television” and Mobility platforms. The role will be the interface between Field Services and internal/external business partners.

Senior Support Engineer

• Support regional airports, customer service centers, contact centers and all United facilities
• Duties include Walkthroughs, (DT) Digital Technology Equipment, preventative maintenance, mobility product support, (DT) Digital Technology infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage
• System maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment
• Manage day to day activities for enterprise level support for iOS and Android, Drives AV innovation and standardization across the region, performs CCTV Testing, diagnostics, and repairs of product for the region
• Attends regional project meetings and provides project tracking and analysis
• Supports the integration of vendor tasks and tracks and reviews vendor work
• Coordinate activities with internal/external technology owners/service providers
• Network Engineering, WAN Engineering, WiFi Engineering, mobility Engineering
• Ensures The Main Distribution Frame (MDF) room and intermediate distribution frame (IDF) conform to established enterprise/industry standards (BICSI) Building Industry Consulting Service International, (EIA) Electronic Industries Alliance, (TIA) Telecom Industry association, monitor, manage, and maintain (DT) Digital Technology infrastructure and end user equipment to ensure encouraged availability and performance levels are achieved

Senior Support Engineer

• United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent IT experience
• 5 years of IT experience
• Must be able to work a 24×7 schedule at IAD and travel up to 50% to other hubs for projects
• Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)
• Strong verbal and written communication skills
• Ability to communicate solutions to both technical and non-technical audiences
• Skills for problem solving, looking beyond the obvious and not stopping at the first answer
• Strong level of poise in high pressure environments
• Active commitment to self-development
• Technical aptitude and ability to learn new technologies
• Must be legally authorized to work in the United States for any employer without sponsorship

Senior Support Engineer

What will help you propel from the pack (Preferred Qualifications):

• A certification from (BICSI) Building Industry Consulting Service International