Job Purpose:

Senior Customer Service Representative German Speaker C1

Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer needs in alignment with Goodyear Dunlop processes and guidelines
Work closely with Sales and act as a Single Point Of Contact (SPOC) to the ensure that the assigned customers’ requirements are being met. Work closely with all other Supply Chain departments to cover special requests in compliance with Goodyear standard work procedures.
Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with Goodyear customers. This performance is measured through Calls Service Level / Delivery Performance / Customer Satisfaction / Claim Resolution
Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company. Identify and suggest opportunities to improve the quality of our service to customers.

Senior Customer Service Representative German Speaker C1

Main Responsibilities:

Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Sell The Plan.
Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, returns, billing & pricing.
Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services.
First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures.
Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Upselling & cross selling: drive the sales campaigns and other customer incentives, guide the customer through our product portfolio and offer alternatives where available.

Senior Customer Service Representative German Speaker C1

To Join Our Team You Will Need:

2 years – Experience of working in a customer facing environment. Proactivity with the ability to work with various stakeholders, most of the time both on a direct and remote mode.
Any experience within automotive/industrial environment will be considered as a strong asset
System Applications: strong user level in main MS Office applications, relevant SAP transactions (order management & quality management) & key operational reports
Ability to work in a team: support team goals, take initiative, seek to give and receive help and feedback
Customer Interface management: able to establish a strong relationship and collaboration with the customer through efficient and effective communication, using standard tools and conventions, both in written & oral communication with the customer through other media
Product knowledge: demonstrate affinity with or established knowledge on the main features and qualities of Goodyear’s tires and other products. Strong awareness of Goodyear brands positioning in the market.
Supply Chain: strive for broader understanding of Goodyear’s end-to-end supply chain strategy and maximize collaboration with the customer to plan, produce, order, deliver and bill the right products at the right time in a customer focused yet cost efficient way.
English & German communication skills (verbal and written) (any other European language would be a plus)

Senior Customer Service Representative German Speaker C1

If You Join Us, You Will Enjoy:

Competitive salary package
Free private medical services
Life Insurance
Flexible benefits from your favorite brands available on flexible benefits portal
Easter bonus
Christmas bonus
25 vacation days/year
Referral bonuses for new hires recommended by you
WFH & Flexible Working Hours
Discount price to purchase Goodyear tires
Free access to the Bookster library
Discount on products and services through agreed partnerships.

Senior Customer Service Representative German Speaker C1

Goodyear is one of the world’s largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

Senior Customer Service Representative German Speaker C1

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature