The Client Service Operations Senior Associate oversees operational activities and client inquiries for some of our largest Asset Owner clients on the West Coast. This role monitors and helps govern the performance of all business unit shared service teams, Global CoEs and Service Delivery operations as it relates to the overall service level for our clients.

Operations Client Service, Senior Associate

As Client Service Operations Senior Associate you will

Support the identification and resolution of work processing issues to streamline operations.
Participate in task realignment activities including identification of work to be realigned, drafting procedures and providing training and support to new processing teams.
Monitor day-to-day service delivery of Business Unit shared service teams and COEs for assigned clients.
Respond in a timely manner to both internal and external inquiries.
Build and maintain strong client and inter-departmental relationships.
Escalate unresolved issues or problems to Officer/AVP/VP.
During the course of normal day-to-day operations, be responsible for identifying any unusual or potentially suspicious transaction activity and report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

Operations Client Service, Senior Associate

These skills will help you succeed in this role

Strong critical thinking and problem solving skills.
Accuracy and detail oriented mindset
Interpersonal and oral communication skills

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Operations Client Service, Senior Associate

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

Operations Client Service, Senior Associate

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.

Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.

You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

Operations Client Service, Senior Associate

State Street is an equal opportunity and affirmative action employer.

Operations Client Service, Senior Associate

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature