Onboarding Assistant – Marketplace

Job Description

Launched earlier in 2024, the Marketplace business aims to deliver rapid growth of relevant choices to customers through Nordstrom digital platforms. The Marketplace digital team exists to plan, prepare, run, and optimize the Marketplace business model at Nordstrom. We partner externally with marketplace sellers and technology partners and internally across the organization to deliver a compelling customer and seller experience, rooted in Nordstrom’s purpose to help our customer feel good and look their best.

Onboarding Assistant – Marketplace

The Onboarding Assistant – Marketplace sits within digital and is responsible for achieving Nordstrom customer outcomes which are predominately focused on driving product sales. The Onboarding Assistant – Marketplace achieves these outcomes by facilitating a best-in-class seller integration and onboarding experience and supporting the creation of the easiest-to-join, preferred marketplace for brand partners. We are looking for someone with experience working with external clients, a customer-obsessed mindset, and who isn’t afraid to embrace gray areas and ever-changing business needs.

Onboarding Assistant – Marketplace

KEY RESPONSIBILITIES:

• Support seller integration and onboarding projects for base tier marketplace brands as they prepare to set up, launch, ramp, and optimize assortments onto Nordstrom.com using a mix of hands-on and self-service methods
• Own post-onboarding item escalations and enterprise live item fix inbox, collaborating cross-functionally to solve seller item issues
• Facilitate training for new brands focused on operational requirements for a successful e-concession business using a mix of hands-on and self-service methods
• Manage a portfolio of 15+ onboarding projects, providing an outstanding seller experience rooted in Nordstrom values while balancing the strategic needs of the e-concession business
• Monitor base tier seller key performance indicators (KPIs), ensuring compliance with all content and operational metrics during the onboarding life cycle
• Collaborate directly with Brand Acquisition, Category Management, and Operations peers to ensure a seamless brand experience during inbound and outbound handoffs

Onboarding Assistant – Marketplace

The Assistant – Marketplace Onboarding is responsible for managing projects in alignment with e-concession objectives & key results (OKRs) while providing a seamless brand onboarding experience and providing exemplary support for sellers experiencing ongoing data setup issues. As a new team within Digital, and a new business to Nordstrom, the Assistant – Marketplace Onboarding will be on the ground floor building supporting our self-serve onboarding model for emerging brands ready to move quickly. The role will be integral in the future of our multimodal onboarding framework and will be a thought partner in how we provide a stellar brand experience in new ways.

CORE COMPETENCIES:

• Drives Results: Provides brand partners with a best-in-class integration and onboarding experience, balancing the need for quality, ease, and speed.
• Communicates Effectively: Leads the brand onboarding experience with clear communication of operational expectations, project timelines, and marketplace standards, including constructive pushback on non-best practice decisions. Advocates with internal stakeholders on behalf of brand partners, driving improvements to process and technology to create the easiest-to-join and preferred marketplace for sellers.
• Builds Trust: Acts as a trusted representative of Nordstrom with brand partners, gaining trust and partnering together to launch their e-concession business. Establishes rapport with cross-functional peers internally and collaborates to achieve success for our brand partners.
• Customer Focus: Able to influence brand decisions with an eye toward Nordstrom Customers’ needs for a high-quality digital shopping experience.
• Decision Quality: A self-starter with a solutions-oriented mindset and a desire to ideate, test, and iterate processes in collaboration with peers

Onboarding Assistant – Marketplace

QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience required
• 4+ years of professional experience in a large matrixed organization
• 1+ year experience working with brands or external clients a plus (i.e consulting, agency, customer service)
• Comfortable with constant change, building, and iterating processes regularly

Onboarding Assistant – Marketplace

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points…

Onboarding Assistant – Marketplace

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Onboarding Assistant – Marketplace

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.