Netflix social media customer supports job Work From Home

Hiring Organization:- Netflix

Post Name:– Program Manager, Global Learning Solutions – Customer Service

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $70-$80/Year

Locations:- California

Full Job Description:

At Netflix, we are forming the eventual fate of worldwide diversion since we accept there is a superior method for watching. Our individuals need our assistance now and again, and that is where our Worldwide Client care (CS) association centers around furnishing astonishing connections with our individuals and non-individuals all over the planet. Our objective is greatness, effortlessness, and returning our individuals once again to streaming and gaming.

Netflix is searching for a capable Program Chief to join our Worldwide Learning Arrangement group. This job will uphold the reevaluated hit communities that make up our Worldwide CS Tasks in APAC, EMEA, and LATAM with their advancing necessities.

Our Worldwide Learning Arrangements group, a vital portion of the bigger Client care Learning and Improvement (CS L&D) division, has some expertise in making significant substance for worldwide use. This incorporates creating onboarding educational plans, constant instruction projects, and updates for item dispatches. We’re additionally devoted to engaging the whole CS L&D group by laying out and refining cycles, work processes, and instruments, and overseeing advanced resources and learning innovations. In this job, answering to the Supervisor of Worldwide Learning Arrangements, you’ll create dynamic and powerful opportunities for growth custom fitted for top-level call community specialists and pioneers in the business.

Obligations:

Needs Appraisal

Utilizing different information sources, play out a hole investigation to address execution issues and expand the effect of new and existing learning arrangements. Focus on the recognized holes and suggest educational plan based intercessions for specialized and conduct abilities. As an essential accomplice to the CS business, join forces with partners to evaluate the preparation needs of the continuous drives in the Netflix CS space. Use information to recognize patterns, holes, and open doors connected with specialists’ presentation.

Educational Plan

Research content and team up with cross-utilitarian educated authorities to plan and foster exact, all around the world steady preparation content (e.g., facilitator and understudy materials, show media, work helps, and information checks). Foster arrangements (e.g., teacher drove, virtual, e-learning, mixed, and so on) that give pertinent, testing, and drawing in opportunities for growth. Settle materials through surveys, Train-the-mentors, pilot tests, and so forth.

Program The board

Be liable for an arrangement of learning programs, being the essential resource for the group and partners. Characterize, archive, and keep up with the program’s extension, guaranteeing it is dependably forward-thinking, in accordance with the business needs, and continually advancing. Make, track, and keep up with activity plans, having the option to facilitate and appoint work with different associates or accomplices. Impart obviously inside and outside the group about program status and guide. Use information to exhibit the effect of preparing programs.

Partner The executives

Foster a confiding in organization and work intimately with worldwide and territorial partners to guarantee arrangement around key needs. Remain associated with provincial L&D groups and neighborhood BPOs to cultivate working connections and expect needs. Foster a correspondence procedure to illuminate and impact colleagues and CS partners.

What You Ought to Have

Four year college education in informative plan or related certification, Graduate degree an or more.
8+ long periods of involvement planning delicate abilities and instruments mastering answers for an assortment of occupation levels, from passage level to senior initiative.
Solid relational abilities in English. Spanish is an or more.
Experience planning for call focus, administration, or retail positions.
Experience planning and fostering an assortment of learning contributions, from light meals e-figuring out how to multi-week study hall encounters.
Capability with something like one e-picking up creating instrument (Articulate Ascent an or more) and experience working with Docebo or another LMS.
Elevated degree of autonomy and capacity to successfully deal with your own time and activities.
Experience in overseeing learning programs and organizing learning exercises.
Capacity to flourish in a quick moving, results-situated, information driven climate.
Capacity to oversee synchronous tasks while keeping up with incredible tender loving care.
Experience working together and imparting successfully in a multicultural global climate.
Help and training experience for different crowds is an or more.
An enthusiasm for ceaseless improvement and keeping current on the most recent patterns in learning.

Netflix social media customer supports job Work From Home

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature