Netflix social media customer support (Full Time) – Entry Level

Hiring Organization:- Netflix

Post Name:– Director of Customer Service, LATAM

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $70-$80/Year

Locations:- California

Full Job Description:

We are searching for a powerful senior pioneer to regulate our LATAM client care tasks and group, and keep on propelling our methodology on the side of our developing worldwide and territorial business needs. The Overseer of Client care for LATAM will have liability regarding our current accomplice activities across Mexico, Peru, and Brazil, and will assist with molding the future help structure. Our chief should display uncommon call place discernment to drive functional site execution as per our worldwide business measurements while adjusting to territorial subtleties as suitable.

As well as administering LATAM call focus tasks across Mexico, Brazil, and Peru, the LATAM Chief will be the senior forerunner in the area answerable for giving administration oversight and training to immediate and double line reports inside the LATAM client support association. Also, this singular will go about as the LATAM delegate and contact for Client care to other cross-useful groups and pioneers.

It is basic that this chief can construct, sustain, and rouse high-performing groups that encapsulate Netflix’s special organization culture and energy for serving our clients. Answering to the VP, Client support, this singular will work intimately with our worldwide Client care initiative group to distinguish chances to streamline execution on a worldwide and provincial level. Outcome in this job will be estimated through your capacity to drive execution to be the most incredible in our organization and industry, while likewise fabricating a socially adjusted group headed to give a magnificent client experience.

Obligations:

Supervise current re-appropriated locales (Mexico, Peru, and Brazil) while adjusting to drive ideal execution and proficiency
Construct a culture that upholds our essential plan to make the Netflix experience stunningly better
Fabricate and keep a superior exhibition culture where representatives are exceptionally drawn in and spurred – Accomplice intimately with site initiative and Worldwide Client care the executives to reliably offer unmatched assistance and backing to Netflix clients while conveying YoY cost proficiency
Lead and drive support projects and new drives that permit us to acquire bits of knowledge and distinguish best practices to share across the worldwide CS organization
Make, create, and impact new systems and work processes to oversee functional scale effectively
Support your group as an asset for heightening and eliminate barricades
Assemble solid scaffolds and tight associations with cross-practical accomplices

Capabilities:

10+ years experience inclining and overseeing enormous scope tasks at a multicountry level (1000+ representatives)
Demonstrated experience creating and driving huge groups in an elite execution culture
History of building solid connections inside CS and cross-useful groups
Comprehension of electronic substance and streaming advancements liked
Information on and experience overseeing cross-practical groups (i.e., WFM, Learning and Improvement, Bits of knowledge, and so forth.)
Solid logical abilities with the capacity to decipher and sum up complex execution and client information patterns to drive significant plans that are effective to the business
Experience introducing reports, patterns, and suggestions to the group and senior administration
Demonstrated capacity to track, measure, and improve multi-restrained – multicultural tasks group
Incredible relational abilities with the capacity to voice sentiments and give criticism
Solid relational abilities in various gatherings (one on one to huge all hands) and arrangements (composed, relaxed or formal introductions, group gatherings, and so on.)
You flourish in a speedy climate, have an elevated degree of scholarly interest, and have an objective situated enterprising outlook.
Capacity to team up, impact, and accomplice successfully with senior interior partners.
Demonstrated capacity to lead through change, uncertainty, and development.
Shown history of advancing, testing presumptions, and carrying out better methodologies.

Netflix social media customer support (Full Time) – Entry Level

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature