Netflix Customer Support Jobs – Remote ( Head of Player Support ) @ Click Me To Apply
Hiring Organization:- Netflix
Post Name:- Head of Player Support
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $20-$30/hour
Locations:- Connecticut, USA
About the company: Netflix is an American subscription video-on-demand over-the-top streaming service owned and operated by Netflix, Inc., a company based in Los Gatos, California. It offers films and television series from various genres, and it is available in multiple languages.
Netflix Customer Support Jobs – Remote ( Head of Player Support ) @ Click Me To Apply
Full Job Description:
Netflix is searching for an extraordinary Head of Player Backing for the Netflix Game Studio to assist with conveying the up and coming age of computer games for an overall crowd. The job will lead the player support endeavors for the Game Studios across the arrangement of inside and remotely created games in organization with the Netflix Client service group that traverses a worldwide encouraging group of people for Netflix.
This job will lay out the player support foundation for games at Netflix, a piece of the cross-utilitarian group that directs the Player venture encountering games on the Netflix administration. They will work intimately with the game improvement groups to surface and resolve game explicit issues and patterns as well as more extensive help issues. Moreover, they will work intimately with the Item Promoting group on the dynamic paid media, social and local area discussions occurring and the game groups on new element delivers and live worked occasions to best help the Player experience everyday, and through new issues experienced for any game that is a piece of our administration. The competitor will have a demonstrated history of building solid connections across a wide, cross practical association and supporting a wide gathering of game improvement groups through a powerful blend of instruments, processes and inner/outside assets.
Obligations:
- Own start to finish player support stream, teaming up with Makers, PMs on game issues. As well as Item Promoting, Outside Correspondences and Execution Advertising on generally speaking comm plans
- Lay out the framework and smooth activity of client care for Netflix Game Studio, utilizing the organization of emotionally supportive networks at Netflix that traverses across numerous dissemination gadgets (ex. Cell phones, television, Web)
- Work together with Client assistance Tasks, Item and Designing accomplices for CS instruments that help needs for games, assessing outsider programming and resourcing amazing open doors
Assess and deal with the particular help construction and interaction for inside and remotely created games likewise founded on game kinds (ex. Live worked games with progressing highlight delivers and live occasions), laying out suitable execution measurements and SLA for our worldwide player base Total perspective on player wellbeing for games in light of inbound ticket, revealing and dashboard creation as a piece of an all encompassing way to deal with player relationship the board
- Persistently source important game data to be utilized for Assist Center and Information With basing content for Player self improvement
- Recruit and oversee Player Backing drives committed to and implanted in the Game Studio game groups
- Drive information examination for all parts of the client care administration to ceaselessly further develop the player experience
Prerequisites:
- 10+ long periods of involvement with client service including the computer game industry
- Commonality and comprehension of the game improvement cycle and assortment of game substance, ideally with live assistance game with long term live activities
- 5+ years dealing with a group including individuals supervisors, supporting numerous particular items with their own work processes
- Profound involvement in information driven way to deal with break down and improve client assistance for numerous items
- Demonstrated history of working with a wide cross utilitarian group, driving outcomes from direct administration and impact, characterizing shared objectives and remarkably moving toward arrangements
- Ceaselessly searching for ways of improving and repeat a current system, or building once again for best outcomes
- Energy for computer games, advancements in programming and equipment and how they improve the player experience
- Area: SF Narrows Region
At Netflix, we cautiously consider an extensive variety of pay variables to decide your own top of market. We depend on market pointers to decide remuneration and think about your particular work family, foundation, abilities, and experience to hit the nail on the head. These contemplations can make your remuneration differ and will likewise be subject to your area.
Netflix Customer Support Jobs – Remote ( Head of Player Support ) @ Click Me To Apply
Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and recommend appropriate products or services.
- Demonstrate product knowledge and provide accurate information to customers.
- Assist in product selection, suggesting alternatives and options where appropriate.
- Make business transactions, manage money and process payments with precision.
- Keep the sales area clean and organized, ensuring that merchandise is properly displayed.
- Monitor product status and assist with returns and returns.
- Collaborate with team members to achieve individual and team marketing goals.
- Build and maintain strong customer relationships through excellent service.
- Stay connected with product knowledge, promotions and company policy.
- Handle customer inquiries, concerns and complaints in a professional manner.
- Follow all company safety policies, procedures and procedures.
Netflix Customer Support Jobs – Remote ( Head of Player Support ) @ Click Me To Apply
Eligibility:
- High school diploma or equivalent.
- Previous sales or customer experience preferred.
- Strong communication and interpersonal skills.
- Excellent customer service skills and friendly approachable behavior.
- Ability to work in a fast-paced, team-oriented environment.
- Basic math skills and the ability to manage financial transactions.
- Attention to detail and attention to detail keeps the workplace clean and organized.
- Flexible working evenings, weekends and holidays as needed.
- Knowledge of the products/services offered by the company is a plus.
Netflix Customer Support Jobs – Remote ( Head of Player Support ) @ Click Me To Apply
