Johnson & Johnson social media customer support (Full Time) – Entry Level

Hiring Organization:- Johnson & Johnson

Post Name:- Customer Service Senior Supervisor

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $70-$80/Year

Locations:- California

Full Job Description:

Portrayal

Position: Client care Senior Manager

Area: Prague, Czech Republic

Answering to: Client care Senior Trough

About J&J:

For over 130 years, variety, value and consideration (DEI) have been essential for our social texture at Johnson and Johnson and woven into how we carry on with work consistently. Our obligation to regard the poise and variety of everything is implanted in our Philosophy.
We realize that the progress of our business relies upon having the best ability in a labor force that mirrors the assorted business sectors we serve all over the planet and a comprehensive culture that values alternate points of view and educational encounters.
To that end we are attempting to establish a comprehensive climate where various foundations, points of view and encounters are esteemed and all of our kin feels that they have a place and can arrive at their true capacity. Regardless of what their identity is.
Variety, Value and Consideration at Johnson and Johnson signifies “You Have a place”

Work Synopsis:

Answerable for guaranteeing consumer loyalty through the powerful administration of the client assistance capability. Responsible for arranging, sorting out and guiding staff in giving opportune reactions to client requests and settling client issues for all Focal District of CEE nations (Czech Republic, Slovakia, Hungary)

The obligations and the effect YOU will have:

Oversee the everyday exercises of the client assistance staff
Mentors, guidance and trains division faculty
Gathers information and plans routine reports for the board
Screens unit exercises for consistence to business methodology and work processes
Studies the client base to gauge consumer loyalty connecting with the deals interaction, item valuing, quality and backing
Liable for guaranteeing consumer loyalty through the viable administration of the Client care capability
Answers and resolves complex client objections
Read up the requirement for enhancements of existing cycles, frameworks and gear, and in participation with related divisions, attempt improvement to build productivity and quality and to decrease costs
Guarantee business administration offices quality and wellbeing consistence
Makes a remedial move for everyday functional issues inside the neighborhood business divisions
Regulate the exhibition of business administration staff
Assesses and provides details regarding client review results to decide process improvement potential open doors stream of merchandise and reports time to meet marketable strategy
Prepares less experienced staff to answer client requests in regards to production network
Screens production network handling for precision
Gives top to bottom data to clients with respect to different administrations
Coordination processes between CS/WH
Satisfies other errand/obligations set by line chief
CS Administrator Focal locale back up
On time providing details regarding unconstrained unfavorable occasion (AE0 reports and quality objections for all items

Capabilities

We couldn’t want anything more than to hear from YOU, assuming you have the accompanying prerequisites:

Fundamental:

Four year college education
Production network, Deals or Client care insight
Information on important client and deals processes
Information on the medical care markets progressed (Pharma, MDD and Customer area.)
4-6 years in Business related insight

Key administration qualities expected to the job:

Solid Client direction
Cooperation and joining
Individuals The executives
An exhibited capacity to speak with client to make positive climate
A capacity to accurately think ahead and plan using time productively
Take support for Client assistance frameworks improvement and organization
Issue investigation and issue goal and a utilitarian level
Superior execution capacity and a fervent cooperative person
Collaboration, coherence, adaptability and unwavering quality, great association abilities, independence and power efficient work

This looks for YOU at J&J:

This is a chance to work with a weighty clinical gadget activity and to be an individual from a Johnson and Johnson organization, with a fantastic record in representative constant expert turn of events and business improvement.
We are enthusiastic about our work; we assume crucial parts across a scope of expert trains and care profoundly about our clients and networks. At Johnson and Johnson our way of life empowers dynamic and significant professions.

Whether you’re one individuals who work here, or you’re thinking about joining the group, we offer:

A chance to be important for a worldwide market pioneer.
A dynamic and motivating work space.
Chances to chip away at testing undertakings and tasks.
Opportunities for additional individual and expert turn of events/training
Fantastic Advantages

Johnson & Johnson social media customer support (Full Time) – Entry Level

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature