Insurance Processes Support/Analyst – Remote

Job Description:

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

We are seeking a highly experienced and motivated Support Representative to join our insurance team. As a Support Representative, you will administrate insurance processes with meticulous attention to detail. Your responsibilities will include direct client interaction, review of legal documentation, reviewing payments information, ensuring approvals are in place, and maintaining accurate information for customers profiles.

Insurance Processes Support/Analyst – Remote

Essential Job Functions:

• Provide exceptional service to customers through various communication channels such as letters, telephone calls, and emails, addressing moderately complex inquiries related to annuities, insurance, financial products, and benefits.
• Ensure accurate entry of customer information to prevent transaction errors.
• Research and respond promptly to complex customer inquiries regarding policy details, provisions, values, and procedures.
• Maintain updated account history and documentation within administrative and workflow imaging systems.
• Handle incoming and outgoing mail for multiple clients in adherence to Service Level Agreements (SLAs).
• Conduct data entry, detailed research, and document review to keep accounts and files up to date with accurate information.
• Process transactions and escalate requests for policy modifications as needed.
• Efficiently navigate multiple electronic systems to provide comprehensive responses.
• Collaborate with team members, management, customers, and clients on customer service requests and projects.
• Review client reports, ensuring data integrity, and provide reports to management as scheduled.
• Recommend modifications to procedures and workflows for efficient processing of transactions.
• Monitor daily transactions to ensure compliance with policy provisions, procedures, and SLAs.
• Assist team members, support staff, management, and clients with questions and research related to processing guidelines, policy details, and provisions.
• Perform other duties as assigned.

Insurance Processes Support/Analyst – Remote

Basic Qualifications:

• High school diploma or G.E.D.
• High attention to detail with the ability to review legal and financial information accurately to avoid critical process errors.
• Strong decision-making skills to determine when to take action independently or escalate situations to minimize operational risks.
• Proficiency in Microsoft Office Applications (Word, Excel, Outlook).
• Strong multitasking abilities.
• Capability to execute daily tasks autonomously with minimal supervision.
• Prior customer service or telephone experience.
• Familiarity with organizational functions and personnel.

Insurance Processes Support/Analyst – Remote

Other Qualifications:

• Exceptional business and analytical problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in computer operations.
• Ability to work both independently and collaboratively in a team environment.
• Strong ability to follow written and verbal directions.
• Innovative thinking for generating process improvements.
• Quick learner with a willingness to gain functional knowledge of company products, administrative systems, and imaging systems.

Insurance Processes Support/Analyst – Remote

Work Environment:

• Remote position within the USA
• Monday to Friday, 8:00 AM – 5:00 PM CST
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $42,000 – $78,000.

Insurance Processes Support/Analyst – Remote

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

Insurance Processes Support/Analyst – Remote

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.