Ibm social media customer support job Work From Home

Hiring Organization:- IBM

Post Name:- Customer Service Representative

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $70-$80/Year

Locations:- California

Full Job Description:

Presentation

The Multi-seller Administrations (MVS) client care agent (CSR) is answerable for dealing with data requests or demands about items, administrations, or staff got through phone, email, or different means, from clients, IBM faculty, or colleagues and may incorporate the IBM logo connected gadgets to OEM items.
The extent of the specialty covers the expansiveness of CSR needs as expected by MVS accounts.
Administrations gave may incorporate yet are not restricted to, the accompanying: General request support, administration conveyance support, instruction enlistment help, colleague administration, and data set administration.
You perform interrelated exercises that convey the essential help given by the business capability. You have information and involvement with utilizing a couple of particular instruments and techniques to address the requester’s requirements. The essential estimation is consumer loyalty with the treatment of the solicitations.

Your Job and Obligations

This job gives remote investigating and examination help, use, and design questions. Give replies to general utilization and activity questions. Give issue assurance/issue source Distinguishing proof. Survey symptomatic data to aid the confinement of an issue cause (which could incorporate, help deciphering follows and dumps). Recognize known imperfections and fixes to determine issues. Give help on upheld item known surrenders for which accessible restorative assistance data and program fixes are accessible. Recognize thought deserts and draw being developed groups to aid goal. Help with questions in regards to item documentation connected with the upheld items. Team up with other help places and specialty units to give consistent issue goal. Show capability in the equipment and programming stage upheld by keeping up with material specialized confirmations. Offer specialized help administration conveyance inside laid out rules; showing delicate abilities and specialized abilities that add to client fulfillment. Show phenomenal oral and composed relational abilities. The position might require industry confirmation and abilities preparing prerequisites.

Moreover, this job gives project support through proprietorship and the board of venture documentation and help of task group interchanges. An Undertaking Director/Manager sets up the venture control book, enters information, tracks issues, and changes, produces status reports, and handles monetary and obtainment exchanges. You support general agreement the executives through resource the board, review status, monetary cycle support, issues the board, estimations revealing, project plan execution, and, where pertinent, demands for administration. You work under the heading of the Conveyance Chief to help with driving ventures to effective finishing.

Required Specialized and Proficient Aptitude

Documented administrations, KPIs, CX administration, Task administrator, Lenovo PC, Lenovo ISG
Favored Specialized and Proficient Mastery
Recorded administrations, KPIs, CX administration, Venture administrator, Lenovo PC, Lenovo ISG

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature