Job Description

FLEET CUSTOMER SERVICE REP – Longview

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

FLEET CUSTOMER SERVICE REP – Longview

Job Details

GENERAL SUMMARY:

Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operations.

DUTIES and RESPONSIBILITIES:

FLEET CUSTOMER SERVICE REP – Longview

· Plan and assign outbound, vendor backhaul, and OVD loads

· Plan and assign rolltainer sweeps and dunnage consolidations

· Reporting Function:

· Report on time load pick up

· Report on time store delivery

· Report BOL pick up

· Report on tractor utilization

· Report on vendor backhaul pickup and delivery

· Answer and process driver load messages through satellite communications and plan swaps

· Resolve load issues involving bust outs, over weights, and/or paperwork issues

· Answer telephone calls from drivers, vendors, DCs, SSC and other external sources

· Work with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

FLEET CUSTOMER SERVICE REP – Longview

Qualifications

KNOWLEDGE and SKILLS:

· Proficient communication (written and verbal), listening, and interpersonal problem solving skills

· Knowledge of dedicated transportation operations

· High attention to detail, strong planning, and organization skills

·Understands driver logs and hours of service

·Proficient in usage of transportation optimization software to perform routing, tendering,scheduling, and shipment tracking

·Ability to function in a high-stress environment

·Must know MS Office software

FLEET CUSTOMER SERVICE REP – Longview

EXPERIENCE and/or EDUCATION:

Distribution experience preferred.
Quality check or audit experience preferred.
Warehouse management system applications experience preferred.

WORKING CONDITIONS:

FLEET CUSTOMER SERVICE REP – Longview

Bachelor’s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
One to two years customer service experience preferred
One to two years onsite driver dispatch experience preferred
One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

FLEET CUSTOMER SERVICE REP – Longview

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature