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Field System Administrator – Print – Navy SMIT – Newport, RI

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Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Field System Administrator – Print – Navy SMIT – Newport, RI

Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.

 

Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.

CDW currently seeks a Field System Administrator – Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client’s services are optimized and reliable.

Field System Administrator – Print – Navy SMIT – Newport, RI

Responsibilities:

  • Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
    • Installation
    • Configuration
    • Testing
    • Troubleshooting (onsite and via phone)
    • Repair
  • Proactively manage Service Tickets and update service-related activities in a timely manner
  • Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
  • Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
  • Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
  • Interpret clients’ needs and work toward resolution
  • Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
  • Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
  • Clearly communicate service offerings and performance expectations to leadership
  • Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
Field System Administrator – Print – Navy SMIT – Newport, RI
  • Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
  • Work with vendors, client, and CDW leadership to develop strategy
  • Manage to metrics to ensure SLA compliance
  • Maintain customer relationships
  • Maintain partner relationships
  • Maintain vendor relationships
  • Lead and facilitate the development of common practices
    Field System Administrator – Print – Navy SMIT – Newport, RI

Required Qualifications

  • Active DOD Secret Clearance
  • Security+ Certification
  • High School Diploma or equivalent
  • 1+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Intermediate understanding of the appropriate physical hardware
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
  • Ability to understand, remember, and communicate routine, factual information
  • Ability to compose materials such as detailed reports, work-related manuals
Field System Administrator – Print – Navy SMIT – Newport, RI

Preferred Qualifications

  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services
  • Printer Certifications (HP, Xerox)
  • Technical certifications associated to the chosen professional track
  • ITIL
  • A+ or Network+
  • Bachelor’s degree or equivalent experience
  • Comprehensive knowledge of print service offerings
  • Experience with Adobe creative suite
  • Proficient in Microsoft Access and SQL

Who we are:

Field System Administrator – Print – Navy SMIT – Newport, RI

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

 

What you can expect from us: Culture, coworkers, careers. 

Field System Administrator – Print – Navy SMIT – Newport, RI

CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

Field System Administrator – Print – Navy SMIT – Newport, RI

 

“Top 10 Interview Questions”

  • Can you tell us about yourself?
  • What interests you about this position?
  • What are your strengths?
  • What are your weaknesses?
  • Can you give an example of a time when you solved a problem creatively?
  • How do you handle stress and pressure?
  • How would you describe your work style?
  • Can you tell us about a time when you had to work with a difficult
  • colleague or supervisor?
  • How do you stay organized and prioritize tasks?
  • What are your long-term career goals?

Document Required:

  • Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
  • the Official Notification Before Applying.
  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature

How to apply:

  • All the eligible candidates can apply for This Job as mentioned below
  • Read the official notification carefully From the Official Website.
  • Read the Notification Carefully Before Applying.
  • Fill out The Application Form (The link Is Given Below)
  • Attach the Required Document and Passport Size Photo with Signature.
  • Then Submit. Done

 

Field System Administrator – Print – Navy SMIT – Newport, RI

 

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