Expert Application Engineer

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Expert Application Engineer

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Site reliability engineering (SRE) is a set of principles and practices that incorporates aspects of software engineering and applies them to IT infrastructure and operations.  The main objectives are to create highly reliable and scalable software systems and automate operational processes.    SREs focus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services.

Expert Application Engineer

As an Application Site Reliability Engineer (SRE) you will be part of team of people who are responsible for the availability of a number of Discover’s most critical applications:  our Card and Bank websites and mobile application.  You’ll tap into your passion for ensuring these websites and mobile application are highly available for our customers.

As an Expert Application Reliability Engineer, you’ll tap into your passion for finding and fixing inefficiencies to solve our reliability and performance issues. In our Agile environment, you’ll focus on availability, latency, performance, efficiency, change and problem management, monitoring, emergency response and capacity planning of our services.

Your projects will deliver enhanced infrastructure, development, and deployment automation at Discover. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Expert Application Engineer

Responsibilities

• Partner with Application Development teams to build resiliency into our critical websites and mobile application – and define best-practices for SLI/SLO/Error Budgets
• Proactively identify collaboration opportunities across the firm to promote reuseable solutions at scale
• Partner with our Application Development teams and other SREs to build out end to end observability
• Contribute to organizational strategy for monitoring, alerting and dashboards
• Provide consulting expertise across SRE best practices for architects and application teams
• Create and Maintain technology vision and roadmap for Digital SRE
• Drive strategic technology decisions collaborating with internal and industry experts
• Evolve our capacity management and performance management tools/processes to align with our company’s cloud strategy
• Define the DR plan needed for our critical apps
• Research industry best practices and add technical capabilities at Discover (i.e. chaos engineering)
• Participate in an on call escalation rotation
• Research new technology opportunities and how they can be used to add technical capabilities at Discover
• Drives strategic technology decisions based on collaboration with a board field of experts outside of Discover
• Contributes to the external image of Discover Technology as a desired workplace to learn technology best practices
• Recognized outside of Discover as a thought leader and participates in internal and external communities
• Shapes learning paths for Discover engineers by bringing what they learn back to Discover so everyone can benefit from their experiences

Expert Application Engineer

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelors – Computer Science or related
• 8+ Years – Information Technology, (Software) Engineering, or related
• Internal applicants only: technical proficiency rating of expert on the Dreyfus engineering scale

Preferred Qualifications

Bonus Points If You Have:

• Good understanding of hybrid infrastructure, ideally with AWS
• Expertise in one or more general purpose programming languages: Python, Go, shell scripting (Unix/Linux), Java
• Experience in CI/CD pipelines

• Experience in container technology (Openshift, Kubernetes)
• Expertise in automation tools experience such as Chef, Puppet, Ansible.
• Expertise in observability tools including APM (DataDog), synthetic monitoring and (Catchpoing), and log aggregation (Elk)
• Experience in dashboarding tools such as Grafana and Kibana

External applicants will be required to perform a technical interview. 

Expert Application Engineer

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Compensation:

The base pay for this position generally ranges between $125,500.00 to $211,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Expert Application Engineer

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

What are you waiting for? Apply today!

Expert Application Engineer

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.