Job Description

Customer Support Analyst

We are seeking a highly motivated and creative individual to join our team as an Social Media Assistant. In this role, you will be responsible for assisting in the development and execution of social media strategies to increase brand awareness, engagement, and customer loyalty.

Responsibilities

Content Creation:
- Assist in creating original, engaging content for social media platforms, including text posts, graphics, videos, and other multimedia formats.
- Collaborate with the social media team to brainstorm and develop content ideas and concepts.
Social Media Management:
- Schedule and publish posts on various social media channels, ensuring consistency in voice, tone, and branding.
- Monitor social media channels for comments, messages, and mentions, and respond promptly and professionally.
Community Engagement:
- Engage with followers and fans by liking, commenting, and sharing relevant content.
- Foster positive relationships with the online community and build brand loyalty through active engagement.

Customer Support Analyst

Analytics and Reporting:
- Assist in monitoring and analyzing social media metrics, including reach, engagement, and conversion rates.
- Compile data and prepare reports to track performance and identify trends and insights.
Research and Trend Analysis:
- Stay updated on social media trends, best practices, and platform updates.
- Conduct research on industry trends, competitor activities, and audience preferences to inform content strategies.

Qualifications

Customer Support Analyst

Bachelor’s degree in marketing, communication, or a related field
Strong written and verbal communication skills
Familiarity with social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.)
Knowledge of social media analytics tools (e.g., Google Analytics, Facebook Insights)
Ability to multitask and meet deadlines in a fast-paced environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits

Customer Support Analyst

401(k) Matching
Disability Insurance
Employee Assistance Program
Flexible Schedule
Flexible Spending Account

Entry Level Social Media Assistant

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature