About the Role

At Uber, providing excellent customer support that establishes trust for riders and driver partners – our community – is a core feature of our product experience! We help people resolve their issues and turn unhappy users into our most loyal advocates.

Customer Support Representative – Greek speaker

The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

Working model: Hybrid

Location: Cracow, Poland

What You’ll Do:

Deliver high-quality service across multiple support platforms (email, chat, phone).
Be a passionate advocate for users while answering any questions that come your way
Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
Build loyalty among new users and get our early adopters to fall in love with Uber all over again
Triage issues and escalate them when necessary

Customer Support Representative – Greek speaker

Basic Qualifications:

Greek language C2 level
English language B2/C1 level
Exceptional communication skills: Effective communicator, verbal & written.
Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.
Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
An Owner: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
Passionate: A genuine passion for Uber and exceptional customer support experiences.

Preferred Qualifications:

Customer Support Representative – Greek speaker

Previous experience 6 months of experience in customer support

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Customer Support Representative – Greek speaker

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature