Join a team recognized for leadership, innovation and diversity
As an Experienced Customer Experience Professional here at Honeywell, you will have the opportunity to drive customer satisfaction and loyalty by delivering exceptional experiences throughout the customer journey. You will play a critical role in understanding customer needs, identifying pain points, and implementing strategies to enhance the overall customer experience. Your expertise and commitment to excellence will contribute to the success and growth of our Aerospace Technologies (AERO) business unit.
You will report directly to our Customer Experience Manager and you’ll work out of our Phoenix, Arizona location on a hybrid work schedule Fridays through Mondays.
In this role, you will impact the satisfaction and loyalty of our customers by implementing customer-centric strategies and initiatives. You will collaborate with cross-functional teams to ensure the delivery of high-quality products and services that meet customer expectations.
Customer Support Representative
KEY RESPONSIBILITIES
• Understand customer needs and pain points to identify areas for improvement in the customer experience
• Develop and implement customer experience strategies and initiatives
• Collaborate with cross-functional teams to ensure the delivery of high-quality products and services
• Monitor and analyze customer feedback and data to drive continuous improvement
• Implement customer-centric processes and systems to enhance the overall customer experience
BENEFITS OF WORKING FOR HONEYWELL
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development
Customer Support Representative
YOU MUST HAVE
• Minimum of 5 years of experience in customer experience or a related role
• Strong understanding of customer experience principles and best practices
• Excellent communication and interpersonal skills
• Analytical mindset with the ability to analyze data and make data-driven decisions
WE VALUE
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Experience in the aerospace industry or a similar technical field
• Certification in customer experience or related areas
• Experience with customer experience management tools and platforms
• Proven track record of driving customer satisfaction and loyalty
• Strong project management skills
Customer Support Representative
ABOUT HONEYWELL
Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight.
Customer Support Representative
THE BUSINESS UNIT
Honeywell Aerospace Technologies (AT) is a leading provider of aerospace products and services. Our solutions enable safer, more efficient, and more comfortable air travel. We are committed to delivering innovative technologies that enhance the performance and reliability of aircraft, while also improving the overall passenger experience. With a global presence and a strong focus on customer satisfaction, we are dedicated to shaping the future of aerospace technology.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Customer Support Representative
