Full job description
We’re looking for a strategic partner to fill our Customer Support Representative role. Our quest to find remarkable individuals who want to embark on a career journey is at an all-time high. We provide a unique environment for our Customer Support Representatives where they feel like they belong, they are challenged at work, and they are utilizing their talents to make a positive impression.
We envision creating the most remarkable customer experiences from the moment we engage a customer. Regardless, if you’ve never worked in customer service, you’ve probably been a customer. So, the best message is for our Customer Support Representatives to serve customers the way they want to be served.
If you consider yourself a team player, solutions-driven, a strong communicator, and a heart for service, then our Customer Support Representative is the next great career move!
Customer Support Representative
Customer Support Representative Responsibilities:
- Provide product and service information to customers by answering questions and offering assistance
- Offer tailored solutions to customers that exceed their needs by actively listening to their needs and concerns
- Obtain a comprehensive knowledge of our services, products, and sales promotions by attending company meetings and client webinars
- Outperform standards and expectations with a positive attitude, friendly demeanor, and rigorous determination
- Engage in continuous learning opportunities and meetings to drive sales margins and improve the customer experience
- Ensure actions comply with company policies and guidelines
- Initiate contact with customers, authorized third parties, and vendors to generate sales accounts
- Keep up-to-date records of customer interactions and sales transactions
Customer Support Representative
Are you someone who has the:
- Ability to be proactive and efficient time management skills
- Ability to thrive under pressure, execute critiques with ease, and manage multiple tasks simultaneously
- Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions
- Ability to negotiate effectively, close sales, and apply effective questioning and listening skills
- Ability to remain calm and respectful under pressure
Customer Support Representative
Education/Experience We Are Looking For in a Customer Support Representative:
- High School Diploma or equivalent required
- Bachelor’s Degree preferred but not required
- 0-2 years of previous experience in customer support, retail, enrollment, or sales
Customer Support Representative
