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Customer Support Rep
Requirements
- The Expertise and Skills You Bring
- Having a degree or customer service experience is helpful
- If you don’t have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education
- Listening and empathy skills to support the challenges of our diverse customers
- Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)
- “Of service” attitude towards others and being a supportive teammate
- Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations via voice or digital channels
- Utilizing effective questioning to uncovering hidden customer needs
- Identifying the actions needed to obtain positive outcomes
Customer Support Rep
Responsibilities
- We have multiple Spanish teams that provide financial support to our customers world-wide
- All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English
- If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU
- Make an Impact By
- Establishing rapport and showing empathy with customers, making them feel valued
- Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
- Defining a problem clearly and raising concerns when necessary
Customer Support Rep
- Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
- Assisting customers with professionalism while following measurable business goals
Customer Support Rep
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Customer Support Rep
