Customer Support Engineer

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.Collins Aerospace is looking for an experienced Customer Support Engineer. You will support Customer Support Engineering activities. You will also provide direct support to aircraft OE and their end customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues.

You will provide service excellence support to our international customers. The department is accountable for all wheels & Brakes engineering activities related to new product development/introduction, production support, and in-service program support.

Onsite:

Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products .

What will you do:

Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
Communicate voice of the customer in design/development activities.
Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
Troubleshoot methodologies daily.
Travel 10% domestically and internationally
Communicate and present to Senior Level Leadership regarding status of technical issues.
Perform other duties as required.

Customer Support Engineer

Qualifications You Must Have:

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.
U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.
3 or more years of general engineering experience
Experience utilizing Microsoft Office- Excel, Word, and PowerPoint skills.

Qualifications We Prefer:

SAP experience.
Customer support experience in a technical/engineering environment.
Experience in an aerospace manufacturing environment.
Experience creating and delivering formal presentations to all levels of leadership.
Team Center certification.

What We Offer:

Some of our competitive benefits package includes:

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child, and elder care services
Teladoc Medical Experts, second opinion program
And more!

Customer Support Engineer

Learn More & Apply Now!

Diversity drives innovation: inclusion drives success.

We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.