Job Description
Customer Solutions Representative Associate
Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.
General job description:
Under close supervision completes the following activities:
• Provide specialized, enhanced, pro-active service to top accounts.
• Analyze and resolve ongoing service problems for top accounts.
• Serve as direct contact for top accounts and provide priority assistance for their requests.
• Respond to customer requests in a timely and efficient manner.
• Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
Customer Solutions Representative Associate
• Communicates corporate guidelines to customers in response to their service concerns.
• Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
• Prepare internal and external reports as needed.
• Provide immediate notification to top accounts when their shipments experience delays or problems.
• Continuously communication until problem is resolved.
• Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
• Within established authorities, determines and authorizes solutions to resolve customer issues.
• Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction.
Customer Solutions Representative Associate
• Advises sales and operations, of geo-political or operational situations which may impact service.
• Assists customer in preparing all paperwork required for shipments.
• Communicates documentation requirements for customs clearance. Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services.
• Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
• Interact with Sales Managers to identify needs of top accounts.
• Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.
• May be required to perform other duties as assigned
Minimum Requirements:
Customer Solutions Representative Associate
Minimum Education:
• High School diploma required, college degree preferred
• Proficiency in English
Minimum Experience:
• Three (3) years experience in customer problem/resolution or two (2) current years as a FedEx call center Customer Representative.
Customer Solutions Representative Associate
Minimum Required Skills:
• Extensive knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications.
• Must possess a thorough knowledge of FedEx features of service, along with working knowledge of internal FedEx policies and procedures as they apply to trace, claims, FedEx services, etc.
• Excellent Written & Verbal Communication Skills
• Ability to interact with upper management
• Detail oriented
• Proven ability to effectively negotiate sensitive customer issues
• Team Working Skills
• Microsoft Office & PC Skills – PC Typing (35 WPM)
• Problem Solving Skills
• Skill at using mental reasoning or research to gain insight into or solve problems
Customer Solutions Representative Associate
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
Customer Solutions Representative Associate
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Customer Solutions Representative Associate
