At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Customer Service Team Leader II&I IMEA
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple – to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business.
Customer Service Team Leader II&I IMEA
Responsibilities / Duties:
- Provides direct leadership to a team of order management professions that provide direct interface to customers.
- Provides day-to-day coaching on Customer Service operations.
- Accountable for decisions regarding employee desk complexity, performance, escalations and exceptions.
- Ensures work process execution is operating effectively within the team.
- Collaborates with the business to ensure business strategy and service offerings are met.
- Makes hiring decisions.
- Collaborates across the function for leveraging best practices
Customer Service Team Leader II&I IMEA
Experience:
- Required education: Bachelors Degree
- 8 years experience preferred
- Strong affinity for collaborating for superior results, delivering innovative solutions, leading courageously and generating customer value
Customer Service Team Leader II&I IMEA
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Customer Service Team Leader II&I IMEA
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need…when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Customer Service Team Leader II&I IMEA
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company.
The company is committed to delivering the right solutions to its customers’ challenges.
Customer Service Team Leader II&I IMEA
With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
Customer Service Team Leader II&I IMEA
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Customer Service Team Leader II&I IMEA
