Primary Duties and Responsibilities

CUSTOMER SERVICE REPRESENTATIVE – HYBRID FRANKLIN, WI

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment
Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product.
Resolves routine problems by following defined standard process and evaluating solutions.
Takes responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view.
Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Fosters a professional relationship with our clients to enhance brand loyalty.
Exhibits consistent and appropriate style and customer focused approach to a variety of customers and customer situations.
Uses available resources to effectively and accurately complete routine cases.

CUSTOMER SERVICE REPRESENTATIVE – HYBRID FRANKLIN, WI

Qualifications

Associates degree in business or related field or equivalent combination of education and experience.
Previous customer service experience preferred.
Effective written and verbal communication skills.
Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.
Organization skills with the ability to prioritize tasks.
Ability to welcome change and embrace continuous improvement in a fast-paced work environment.
A strong desire to continuously learn and improve.
Demonstrated problem solving skills and ability to provide options.
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.
Ability to navigate multiple systems and applications to complete standard requests.
Successful completion of any required testing.

CUSTOMER SERVICE REPRESENTATIVE – HYBRID FRANKLIN, WI

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

Required Certifications:

Non-Registered Fingerprinted – FINRA

Compensation Range:

Pay Range – Start:

$18.01

Pay Range – End:

$27.01

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment.

CUSTOMER SERVICE REPRESENTATIVE – HYBRID FRANKLIN, WI

At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location.

CUSTOMER SERVICE REPRESENTATIVE – HYBRID FRANKLIN, WI

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature